Marvin Matthews
G&B Solutions, Inc
4611 Ritter Street
Huntsville, AL 35816

Nov 9, 2010

Subject: Application for position of Help Desk Support

Dear Mr. Matthews,

I was very happy to see your Help Desk Support opportunity listing recently at G&B Solutions, Inc, as I have heard a lot about your company work ethic and growth potential. I offer this cover letter and resume introducing myself to your exciting position, and thank you in advance for your review.

As a Help Desk Support professional for the past five years at Lodestar Consulting, LLC, I have been a part of a large network of Help Desk Support staff committed to selling and maintaining excellence. I have successfully sold, up sold, and comforted anxious customers with maintenance and troubleshooting issues; and have one of the best records in the company for customer service. I am responsible for hundreds of customer calls per day-both ingoing and outgoing-and I am highly computer proficient and organized in all my data collections and record keeping. I learn quickly, know the industry well, love communicating with customers, and can handle multi line phone lines and complex computer systems.

I thank you for your time and consideration of this cover letter and resume, and if you’d like to speak further, please contact I at the contact information as described above. I look forward to your correspondence.

Yours Sincerely,

(Signature hand written in blue pen ink)

Jacqueline Parkman

Encl: Resume