Denise Woods
123 Fake Street | City, State, Zip Code
Cell: 000-000-0000
email@email.com
Professional Summary
Knowledgeable Front Office Supervisor with extensive experience in the hospitality industry. Efficient multi-tasker, proficient at streamlining front office operations. Highly skilled in customer service and conflict resolution, always striving to ensure guest satisfaction.
Core Qualifications
- Customer Service
- Profitability Maximization
- Organized Multi-tasker
- Reputation Management
- Dispute Resolution
- Problem Solver
- Check-In/Check-Out
- Supervisory Experience
Experience
Front Office Supervisor, January 2011 – Present Company Name – City, State
- Oversee the day to day routine of the hotel’s front office area, including supervision of 18 – 20 employees.
- Reconcile the daily cash statements, handling thousands of dollars each day and making deposits once per shift.
- Handle guest complaints and worked to ensure customer satisfaction.
- Assisted with check-in and check-out procedures during peak hours of operations when needed.
- Manged office staff of 15 employees.
- Handled, hiring, termination and scheduling of front office staff.
- Deal with guest relations issues and worked to ensure customer satisfaction.
- Assisted with customer service tasks whenever necessary, especially during the busiest times.