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Front Office Supervisor Resume Example

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Denise Woods

123 Fake Street | City, State, Zip Code
Cell: 000-000-0000
email@email.com


Professional Summary

Knowledgeable Front Office Supervisor with extensive experience in the hospitality industry. Efficient multi-tasker, proficient at streamlining front office operations. Highly skilled in customer service and conflict resolution, always striving to ensure guest satisfaction.

Core Qualifications

  • Customer Service
  • Profitability Maximization
  • Organized Multi-tasker
  • Reputation Management
  • Dispute Resolution
  • Problem Solver
  • Check-In/Check-Out
  • Supervisory Experience

Experience

Front Office Supervisor, January 2011 – Present Company Name – City, State

  • Oversee the day to day routine of the hotel’s front office area, including supervision of 18 – 20 employees.
  • Reconcile the daily cash statements, handling thousands of dollars each day and making deposits once per shift.
  • Handle guest complaints and worked to ensure customer satisfaction.
  • Assisted with check-in and check-out procedures during peak hours of operations when needed.
Front Office Supervisor, July 2008 – January 2011 Company Name – City, State

  • Manged office staff of 15 employees.
  • Handled, hiring, termination and scheduling of front office staff.
  • Deal with guest relations issues and worked to ensure customer satisfaction.
  • Assisted with customer service tasks whenever necessary, especially during the busiest times.

Education

2008 Associate of Arts – Hospitality Management New Parkland Community College – City, State
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Front Office Supervisor Resume Questions 

1. What should you do to make sure your front office supervisor resume makes it past an ATS?

Before your resume reaches a hiring manager, it often must pass through an applicant tracking system. An ATS is a software application that scores your resume based on your use of industry keywords. If your document receives a low score, it may not make it to the hiring manager’s desk.

To help your resume pass an ATS, proofread thoroughly and make sure your document contains no spelling errors. Use a basic format and standard resume headings, as our front office supervisor resume sample exemplifies. Find important skills and phrases in the job listing, and include them word-for-word in your resume.

2. What should go in the experience section of your front office supervisor resume?

Your experience section is the longest and arguably most important part of your document that shows hiring managers how you use your skills. After introducing the title, company, dates, and locations of previous jobs, list a few different duties and responsibilities to illustrate your ability to handle the job at hand. Try to use action verbs and metrics, as the front office supervisor resume sample shows, to make this section more memorable.

Mention supervising and assisting employees and overseeing front office operations. Describe duties in scheduling, handling office finances, and providing customers with quality service.

3. What’s the best way to show you work well in a team on a front office supervisor resume?

If you look at our front office supervisor resume sample, you will notice that rather than simply listing the buzzword “teamwork,” the jobseeker gives examples that illustrate her ability to work well in a team. She states that she assisted with check-ins and check-outs as well as helped perform customer service duties “whenever necessary.” Include similar descriptions in your own document to show prospective employers that you work well with others.

4. What is the best design for a front office supervisor resume?

If you are applying for a front office supervisor role, you resume should probably utilize a standard, professional design. As you can see from our front office supervisor resume sample, this kind of design excludes elaborate style elements that risk distracting readers from the document’s content. Choose a design that uses large headers and line spacing to clearly distinguish each separate section. Make sure it includes bullet points and other basic formatting elements to promote readability.

5. What’s an example of a great front office supervisor resume?

Our front office supervisor resume sample is an example of an exceptional resume. Its professional summary identifies the jobseeker’s title and gives a synopsis of her experience and skills. The core qualifications section lists eight skill sets applicable to the job, such as “customer service” and “dispute resolution.” The experience section details important responsibilities, and the education section is short but effective in listing her academic background.

To create a resume similar to this example, use our convenient and experienced resume builder. Its effortless step-by-step process will assist you as you write about your skills, experience, and education.