Introduction
A strong and compelling resume can make the difference between securing an interview and being overlooked by hiring managers. To create a complete resume that effectively communicates your valuable qualities and expertise to potential employers, refer to our supervisor resume template for Word. Continue reading for important insight into the features that form an appealing summary statement and thorough skills, work history, and education sections, and create your own winning resume that will take you one step closer to your dream job.
Supervisor Resume Template for Word
123 Fake Street | City, State, Zip Code
E: email@email.com P: 000-000-0000
Summary Statement
Patient, professional, and motivated customer service employee with over six years of supervisory experience. Enthusiastic leader with demonstrated record of showing initiative, commitment, and conflict-resolution skills. Dedicated to high-quality service and attentive hospitality with the administrative, accounting, and teaching skills necessary to excel at organizing, scheduling, and training employees.
Skills
• Exceptional interactive communication skills
• Ability to identify employee strengths and weaknesses for productive feedback and continued training
• Extensive conflict-management training
• Service-oriented, friendly, and courteous
• Experienced in performing well under pressure
• Highly organized and dependable
Work History
Front Desk Supervisor – Company Name, City, State – September 2014 – Present
• Monitor staff’s treatment of guests to ensure consistent, high-quality service for 236-room hotel
• Coordinate and lead various front desk activities, including reservation scheduling, guest services, phone activity, cash and credit processing, receipt dissemination, and ledger updates
• Support shift manager in scheduling of employees, taking all vacation requests, labor laws, and hotel policies into account.
• Resolve guest issues and complaints promptly and with exceptional level of professionalism to encourage repeat patronage.
• Motivate staff of 22 employees and boost morale with rewards, positive feedback, and regular recognition
• Increased front desk employee retention rate of at least one year to 88%
Front Desk Supervisor – Company Name, City, State – August 2011 – September 2014
• Promoted efficient and productive front desk operations with clear communication and innovative procedures
• Conducted weekly meetings to deliver reports, address issues, and encourage open line of communication
• Trained 14 new employees
• Awarded Employee of the Year in 2012
• Attended to all VIP guests to guarantee exceptional delivery of service
• Educated staff on hotel events, pricing, promotional offers, services, and products
Front Desk Agent –Company Name, City, State – August 2007 – 2011
• Welcomed guests promptly and with genuine kindness as the starting point to a great experience
• Performed guest check-in, issued keys, and addressed guest needs following hotel protocol and guidelines
• Coordinated with proper hotel departments to resolve guest complaints in a timely manner, referring to management when necessary
• Processed transactions accurately and maintained appropriate records
• Answered multiple phone lines and transferred calls when necessary while remaining warm, helpful, and polite
Education
Bachelor of Arts in Hospitality Management – 2011
University of Texas, City, State
Master Your Summary Statement
Because your summary statement is your first chance to make a notable impression on a hiring manager, it is imperative that you take advantage of the opportunity to market your most applicable skills and experiences. If your summary statement is weak or poorly written, a potential employer may skip the rest of your resume and never recognize your value. Ensure that you are not overlooked by developing a concise, eye-catching summary statement in either sentence or bullet form. Include three sentences that highlight your most noteworthy abilities, expertise, and accomplishments. For guidance and inspiration, refer to the supervisor resume template for Word.
Supervisor Summary Statement Example
• Motivated and professional customer service employee with seven years of experience in the hospitality industry
• Highly skilled in conflict-resolution and promptly addressing guest needs
• Exceptional written and verbal communication skills
Perfect Your Skills Section
The skills section of your resume provides a clear and succinct picture of your most relevant abilities in an easy-to-skim format. The first step to an effective skills section is to scan the job description to identify specific qualities the employer desires in an employee. Because many employers now use applicant tracking systems to review and cull resumes, it is vital that you include the key phrases exactly as they originally appear. In addition to incorporating these keywords, it is also important to follow the example of the supervisor resume template for Word and emphasize only those skills that pertain to the position for which you are applying. Exclude any skills that do not position you as a promising candidate. Here are a few examples of skills that may apply to your resume:
• Administrative skills
• Up-selling
• Proficient in Word and Excel
Polish Your Work History Section
The work history section is your chance to highlight the value you would bring to a company by drawing attention to the responsibilities and accomplishments achieved in your previous positions. For greatest impact, include as many quantifiable metrics and specific numbers as possible. How large was the hotel where you worked? How many employees did you train? These numbers can really pack a punch and separate you from a crowd of candidates. As demonstrated in the supervisor resume template for Word, each line in this section should also begin with a strong action verb. As in the skill section, it’s also a good idea to add in some key phrases from the job description.Below are a few great examples of effective work history sections:
Front Desk Supervisor – Palm Tree Inn – Galveston, Texas – February 2015 to Present
• Train employees to welcome, check in, and check out guests with patience and respect
• Resolve guest concerns in accordance with hotel guidelines and policies for 178-room establishment
• Exceeded job requirements and expectations, as evidenced by two promotions in two years
• Greet and assist all VIP guests
• Monitor telephone, website, and e-mail communication, including reservations and cancellations Front Desk Supervisor – Hadley Historical Hotel – City, State – September 2011-September 2014
• Coordinated with front desk team and various hotel departments to ensure consistency in delivering high-quality service
• Oversaw and directed cash and credit handling policies
• Assisted manager with hiring, training, scheduling, and reviewing staff of 14 employees
• Implemented and conducted weekly meetings for front desk team to promote culture of inclusivity and communication for greater employee retention
• Awarded Employee of the Year in 2012 and 2013
Refine Your Education Section
Your educational accomplishments demonstrate commitment, hard work, and expertise. To convey your educational background to potential employers, keep this section concise. Use the supervisor resume template for Word and the best practices below to craft an education section that is clear and easy to read.
If a college degree is required for the position, it is not necessary to include your high school graduation information. Continuing education, certifications, and designations should be included, especially if they are relevant. Start with your highest level of education and move in reverse chronological order from there.
Supervisor Education Section Example
Bachelor of Arts in Hospitality Management – 2013
University of North Texas, Dallas
Magna Cum Laude