Introduction
A strong and compelling resume can make the difference between securing an interview and being overlooked by hiring managers. To create a complete resume that effectively communicates your valuable qualities and expertise to potential employers, refer to our supervisor resume template for Word. Continue reading for important insight into the features that form an appealing summary statement and thorough skills, work history, and education sections, and create your own winning resume that will take you one step closer to your dream job.
Supervisor Resume Template for Word
Elora Johnson
123 Fake Street | City, State, Zip Code
E: email@email.com P: 000-000-0000
Summary Statement
Patient, professional, and motivated customer service employee with over six years of supervisory experience. Enthusiastic leader with demonstrated record of showing initiative, commitment, and conflict-resolution skills. Dedicated to high-quality service and attentive hospitality with the administrative, accounting, and teaching skills necessary to excel at organizing, scheduling, and training employees.
Skills
• Exceptional interactive communication skills
• Ability to identify employee strengths and weaknesses for productive feedback and continued training
• Extensive conflict-management training
• Service-oriented, friendly, and courteous
• Experienced in performing well under pressure
• Highly organized and dependable
Work History
Front Desk Supervisor – Company Name, City, State – September 2014 – Present
• Monitor staff’s treatment of guests to ensure consistent, high-quality service for 236-room hotel
• Coordinate and lead various front desk activities, including reservation scheduling, guest services, phone activity, cash and credit processing, receipt dissemination, and ledger updates
• Support shift manager in scheduling of employees, taking all vacation requests, labor laws, and hotel policies into account.
• Resolve guest issues and complaints promptly and with exceptional level of professionalism to encourage repeat patronage.
• Motivate staff of 22 employees and boost morale with rewards, positive feedback, and regular recognition
• Increased front desk employee retention rate of at least one year to 88%
Front Desk Supervisor – Company Name, City, State – August 2011 – September 2014
• Promoted efficient and productive front desk operations with clear communication and innovative procedures
• Conducted weekly meetings to deliver reports, address issues, and encourage open line of communication
• Trained 14 new employees
• Awarded Employee of the Year in 2012
• Attended to all VIP guests to guarantee exceptional delivery of service
• Educated staff on hotel events, pricing, promotional offers, services, and products
Front Desk Agent –Company Name, City, State – August 2007 – 2011
• Welcomed guests promptly and with genuine kindness as the starting point to a great experience
• Performed guest check-in, issued keys, and addressed guest needs following hotel protocol and guidelines
• Coordinated with proper hotel departments to resolve guest complaints in a timely manner, referring to management when necessary
• Processed transactions accurately and maintained appropriate records
• Answered multiple phone lines and transferred calls when necessary while remaining warm, helpful, and polite
Education
Bachelor of Arts in Hospitality Management – 2011
University of Texas, City, State
123 Fake Street | City, State, Zip Code
E: email@email.com P: 000-000-0000
Summary Statement
Patient, professional, and motivated customer service employee with over six years of supervisory experience. Enthusiastic leader with demonstrated record of showing initiative, commitment, and conflict-resolution skills. Dedicated to high-quality service and attentive hospitality with the administrative, accounting, and teaching skills necessary to excel at organizing, scheduling, and training employees.
Skills
• Exceptional interactive communication skills
• Ability to identify employee strengths and weaknesses for productive feedback and continued training
• Extensive conflict-management training
• Service-oriented, friendly, and courteous
• Experienced in performing well under pressure
• Highly organized and dependable
Work History
Front Desk Supervisor – Company Name, City, State – September 2014 – Present
• Monitor staff’s treatment of guests to ensure consistent, high-quality service for 236-room hotel
• Coordinate and lead various front desk activities, including reservation scheduling, guest services, phone activity, cash and credit processing, receipt dissemination, and ledger updates
• Support shift manager in scheduling of employees, taking all vacation requests, labor laws, and hotel policies into account.
• Resolve guest issues and complaints promptly and with exceptional level of professionalism to encourage repeat patronage.
• Motivate staff of 22 employees and boost morale with rewards, positive feedback, and regular recognition
• Increased front desk employee retention rate of at least one year to 88%
Front Desk Supervisor – Company Name, City, State – August 2011 – September 2014
• Promoted efficient and productive front desk operations with clear communication and innovative procedures
• Conducted weekly meetings to deliver reports, address issues, and encourage open line of communication
• Trained 14 new employees
• Awarded Employee of the Year in 2012
• Attended to all VIP guests to guarantee exceptional delivery of service
• Educated staff on hotel events, pricing, promotional offers, services, and products
Front Desk Agent –Company Name, City, State – August 2007 – 2011
• Welcomed guests promptly and with genuine kindness as the starting point to a great experience
• Performed guest check-in, issued keys, and addressed guest needs following hotel protocol and guidelines
• Coordinated with proper hotel departments to resolve guest complaints in a timely manner, referring to management when necessary
• Processed transactions accurately and maintained appropriate records
• Answered multiple phone lines and transferred calls when necessary while remaining warm, helpful, and polite
Education
Bachelor of Arts in Hospitality Management – 2011
University of Texas, City, State
