The aim of the resume for client service or relations is to prove that you can make difficult decisions and complex considerations. Handling clients successfully requires considerable skill and tact, and the resume must communicate this ability. The following client service manager resume template is an effective example of accomplishing this.
Resume Template for Client Service Manager
Client Service Manager adept at developing and implementing promotional services and providing a comfortable customer experience. Previous success with formulating client service plans and setting project goals, maintaining and updating customer records, and providing information on bank services and offerings. Specialized expertise in enhancing workflow and improving the customer experience.
Client Services Manager, June 2009 to Present Central California Financial- New Cityland, CA • Managed and maintained important customer accounts, coordinated with institutions to facilitate service promotion • Maintained and organized documentation and records on financial performance and program viability • Enhanced service and promotional profitability by 12%
Client Services Manager, August 2004 to May 2009 Central California Financial- New Cityland, CA • Developed and managed project budgets for services and promotional offerings • Provided client services department with goals and financial planning, analyzed and enhanced workflow • Managed and responded to high-level customer complaints
Client Services, February 2000 to July 2004 Cityland Banking- New Cityland, CA • Managed customer accounts including opening/closing, and responded to customer queries • Assisted in the formulating and implementation of promotional offerings and bank services • Analyzed financial viability of services and collected data on usage
2000 Bachelor of Science, Business University of Southern California – Los Angeles, CA