123 Fake Street | City, State, Zip Code Cell: 000-000-0000 firstname.lastname@example.org
Experienced Collector with the knowledge and strong background needed to investigate and collect reparations. Also adept at processing refunds, account adjustments, short payments and resolving client disputes. Will monitor and maintain operations through every avenue available that supports the Accounts Receivable Department.
Internal and external customer interface
Manage financial status of accounts
Communication with delinquent customers
March 2007 to Present Company Name, City, State Debt Collector / Accounts Manager
Initiated a new step-by-step collection process and retrained all collection agents, resulting in a 25 percent decrease in delinquency.
Collaborate with Senior Credit Controller to map out plans for pursuing payment from seriously delinquent debtors.
Negotiate with debtors, arranging payment plans.
Maintaining productive relationships with local bailiffs, solicitors and repo agents.
March 2002 to February 2007 Company Name, City, State Collector
Monitored database, noting red flagged accounts to be included in daily report.
Used local resources to locate and establish contact with debtors.
Maintained accurate records of attempts to collect debt.
Made arrangements for repossession or legal action if delinquency became too severe.
2002 University of California, City, State Bachelor of Arts, Accounting