Cynthia Roach
100 Broadway Lane
New Parkland, CA, 91010
Cell: (555) 987-1234
example-email@example.com
Professional Summary
Experienced Collector with the knowledge and strong background needed to investigate and collect reparations. Also adept at processing refunds, account adjustments, short payments and resolving client disputes. Will monitor and maintain operations through every avenue available that supports the Accounts Receivable Department.
Core Qualifications
- Delinquency reduction
- Credit memos
- Internal and external customer interface
- Manage financial status of accounts
- Merchandise repossession
- Communication with delinquent customers
Experience
March 2007 to Present
Amble First National Bank, New Cityland, CA
Debt Collector / Accounts Manager
- Initiated a new step-by-step collection process and retrained all collection agents, resulting in a 25 percent decrease in delinquency.
- Collaborate with Senior Credit Controller to map out plans for pursuing payment from seriously delinquent debtors.
- Negotiate with debtors, arranging payment plans.
- Maintaining productive relationships with local bailiffs, solicitors and repo agents.
March 2002 to February 2007
Masterson Credit Services, New Cityland, CA
Collector
- Monitored database, noting red flagged accounts to be included in daily report.
- Used local resources to locate and establish contact with debtors.
- Maintained accurate records of attempts to collect debt.
- Made arrangements for repossession or legal action if delinquency became too severe.
Education
2002 University of California, New Cityland, CA
Bachelor of Arts, Accounting