Rodrigo Alves
100 Broadway Lane
New Parkland, CA, 91010
Cell: (555) 987-1234
example-email@example.com
Professional Summary
Customer service oriented Student Loan Collection Manager that supervises agents in the monitoring of all loans, payments and delinquencies that have been issued to students. Works with collection agencies, controllers, billing departments, financial investigators and pertinent parties to ensure accounts are balanced. Uses various media channels to keep customers on track and initiating proactive protocols when they are not.
Core Qualifications
- Sage Peachtree, JD Edwards
- Austin Logistics CallSelect, ADS Advantage, Quantrax Intelec
- TCI XML, W3 Data BatchAppend411, LexisNexis
- System Innovators, Ultimate Remit
- Research and Investigation
- Negotiation and Resolution
Experience
Student Loan Collection Manager – March 2007 to Present
Amble Bureau of Collections, New Cityland, CA
- Directly responsible for all accounts involving students.
- Monitor staff procedures such as direct phone calling, email reminders, past due notices, service interruptions, etc.
- Work with relevant parties in following company policies and ensuring all collection procedures are implemented accurately.
Loan Collection Manager – March 2002 to February 2007
The Masterson Group, New Cityland, CA
- Worked with Billing to monitor policies and processes to ensure accurate invoicing.
- Performed delinquency process based on monthly aging and balances, initiating mail campaigns and phone calls and working up to Payment Demand Letters.
- Contacted Collections Agency when all other efforts have failed.
Education
2002 Bachelors of Science, Accounting
University of California, New Cityland, CA