The corporate world runs on relationships and corporations put experienced professionals in place to manage those relationships for them. The programs that companies use to win and maintain clients can often be the difference between profitability and losing money. For your Client Service Manager resume template to be effective, you need to show that you understand the importance of relationships to a company’s success.
Resume Template for Client Service Manager
Highly attentive Client Service Manager that appreciates the critical importance of maintaining productive relationships with clients. Committed to developing programs that proactively address client issues, identifying weaknesses in the client support structure and making the job of the sales staff easier. A proactive professional that enjoys the challenge of sustaining volatile corporate relationships.
Service Administration & Management
Client Service Manager, August 2009 – June 2015 Appleton Incorporated – New Cityland, CA
Worked with sales management to create customized service programs for larger clients
Developed a customer service metric system that made it possible to identify weaknesses and correct them
Responsible for updating customer service policies after the upgrade to a larger customer database platform
Client Relations Associate, June 2001 – August 2009 Braynard Corporation – New Cityland, CA
Assigned to specific clients and responsible for making outgoing maintenance calls on a regular basis
Took incoming support calls and develop reports for management
Assisted in developing several scripts for answering customer questions over the phone
2001 Bachelor of Science, Business Nars University – New Cityland, CA