100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 firstname.lastname@example.org
Process Manager in charge of the development and implementation of the business process management project. Adept at ensuring there are sufficient resources available to improve a process. Specialize in assisting senior management within organizations.
Process management and improvement
Identify and manage risk
Process Manager, April 2012 – Present Dana Business Corporations– Pasadena, CA
Motivate the process management team to focus on the business results as well as the consumer objectives.
Identify and remove any barriers blocking progress of business management process.
Select and approve architects, process owners and other related roles and team members.
Balance the operational requirements of the business with the corporate strategy and customer satisfaction.
Identify the current state of the process and ways that the process can be improved.
Establish process performance objectives and create KPIs to measure the success of the project throughout each phase.
Process Manager, August 2008 – May 2012 Los Angeles Business Bureau– Los Angeles, CA
Identified specific future change requirements and worked closely with team manager to deliver vision for process improvement.
Drove process improvement activities and created incentives to encourage end-to-end performance.
Modified and adapted the process management improvement strategy as necessary to accommodate changing business factors, operational costs and project scope.
Characterized each facet of the process improvement strategy and guided the team in the appropriate direction.
2008 Bachelor of Science, Business Management University of California – Los Angeles, CA