Chloe Kay
100 Broadway Lane
New Parkland, CA, 91010
Cell: (555) 987-1234
email@example.com
Professional Summary
Process Manager in charge of the development and implementation of the business process management project. Adept at ensuring there are sufficient resources available to improve a process. Specialize in assisting senior management within organizations.
Core Qualifications
Experience
Process Manager, April 2012 – PresentDana Business Corporations– Pasadena, CA
- Motivate the process management team to focus on the business results as well as the consumer objectives.
- Identify and remove any barriers blocking progress of business management process.
- Select and approve architects, process owners and other related roles and team members.
- Balance the operational requirements of the business with the corporate strategy and customer satisfaction.
- Identify the current state of the process and ways that the process can be improved.
- Establish process performance objectives and create KPIs to measure the success of the project throughout each phase.
Process Manager, August 2008 – May 2012
Los Angeles Business Bureau– Los Angeles, CA
- Identified specific future change requirements and worked closely with team manager to deliver vision for process improvement.
- Drove process improvement activities and created incentives to encourage end-to-end performance.
- Modified and adapted the process management improvement strategy as necessary to accommodate changing business factors, operational costs and project scope.
- Characterized each facet of the process improvement strategy and guided the team in the appropriate direction.
Education
2008 Bachelor of Science, Business ManagementUniversity of California – Los Angeles, CA