Restaurant managers are responsible for managing the operations of a restaurant. They ensure excellent staff performance, a satisfying working experience and outstanding customer service. If you are interested in the hospitality industry, read on to create a resume for this job.
Let's start with three samples of resume formats of restaurant managers.
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Job duties of a restaurant manager
Restaurant managers are hospitality management experts. Here is a list of their job responsibilities in detail:
Creating plans and strategies to increase profitability, including discount policies.
Analyzing and managing sales performance and overall profits.
Budgeting for promotional activities such as New Year’s or Christmas parties.
Safekeeping records of sales, staff performance, and inventory.
Planning strategies and policies for staff development.
Coordinating the menu with the head chef.
Analyzing the performance of staff on various factors.
Recruiting, training and managing staff.
Scheduling shifts to ensure productive rotations.
Organizing table reservations and responding to customer queries.
Greeting customers, making them feel comfortable, and offering daily specials.
Providing the best quality food and following safety and hygiene standards and protocols.
Managing cash flow, withdrawals and petty cash.
Complying with government licensing and legal requirements.
Restaurant manager median salaries
According to the U.S. Bureau of Labor Statistics, the annual median salary for food service managers is $56,590. However, the compensation varies depending on the qualifications of the managers. The job outlook is also projected to grow 15% from 2020-2030, which is faster than average.
Top skills for restaurant managers
Being a restaurant manager means having a significant amount of responsibilities. Soft skills are necessary to effectively manage staff and customers’' complaints and queries, while technical skills are needed to plan budgets and strategies. Listed below are the skills you need to cultivate to be a great restaurant manager:
- Technical understanding: Planning budgets, keeping records, and setting up schedules requires using the latest technology. Software such as Restaurant365, FreshBooks and TouchBistro are available for planning costs, budgeting and managing restaurants. Learn to use them, and you will be in a good spot.
- Excellent team leadership: A restaurant manager needs good leadership skills to foster a cooperative environment people can thrive in. That’s why taking a leadership skills program is an excellent way to make sure you’re up to date on the latest leadership expectations.
- Efficient communication: Restaurant managers communicate with diverse groups of people. They constantly talk to staff members, suppliers, customers and executives. Communicating your needs effectively to the staff in a timely and professional way is very important and may even mean the difference between staying open or shutting down the business. This may mean developing verbal cues or hand gestures for specific dishes and for potentially dangerous situations to get your point across quickly. There are short-term study programs designed to develop communication skills you can consider taking to cultivate this type of proficiency.
- Diplomacy: Conflicts between staff members, suppliers, or customers can get out of hand. That’s why you need an assortment of diplomatic approaches to deal with any possibilities while remaining calm and coming up with a satisfactory solution for everyone involved. You want your restaurant to be a place of rest, pleasure, and joy and not one of chaotic energy.
- Detail-oriented: Restaurant managers should be meticulous about handling requests and taking care of details, including caring for customers and designating parties within the restaurant. For example, customers often request changes to menu items, so you should prepare your chef to handle such demands. Without detailed protocols , a bad review will likely come your restaurant’s way.
Educational requirements for restaurant managers
Let's talk about academics and other educational requirements to be a restaurant manager. Restaurant managers need to be the master of several skills, and below, you can find how to develop them.
DegreeTo enter the hospitality industry, you must have a high school diploma or equivalent degree from any school or accredited college . However, some restaurants prefer to hire candidates with a bachelor's or associate degree in hospitality or food service management.
Florida International University, Bryant & Stratton College, Monroe College and San Diego State University, all offer bachelor’'s and associate degree programs in hospitality management. You can also look into community colleges in your area and choose a college at your convenience. These degree programs are designed to teach you the practical skills of management, business laws related to the restaurant industry, and accounting and budgeting techniques.
CertificationsAdding extra certifications to your profile is often helpful because it can make you a more competitive candidate. Following are a few examples of available options to consider:
Universities and colleges: Many higher education institutions offer professional, undergraduate and graduate certificates. These are shorter programs of study that include targeted courses to develop specific skills for various careers. Texas A&M University, for example, has a Hospitality Management Certificate. For professionals who’ve already obtained a bachelor’s degree, George Washington University offers a Graduate Certificate in Hospitality Management.
Organizations and associations: The National Restaurant Association (aka ServSafe) and National Registry of Food Safety Professionals (NRFSP) both offer Food Safety Manager certifications to develop food safety practices. The National Restaurant Association also has a valuable certificate aimed at restaurant managers, and the International Food Service Executives Association has a short term certificate course in food service management to learn how to effectively handle your workers and clients. Many of the country’s most well-known restaurants require a food safety certification, including KFC, McDonald’s, Boston Market, Denny’s, Round Table Pizza, and many more.
Online education companies: If you’re passionate about your industry and you want to excel at your job, you may also include some short-term certificate courses on soft skills available in online education platforms such as Coursera, edX, and Udemy. While these courses don’t lead to a certification, they help you develop skills you need to be a great restaurant manager, and you can use them to prove your dedication to continual education.
Restaurant manager resume-writing tips
Writing a competitive resume is an essential part of getting your desired job. So, take a look at these tips to write an outstanding resume.
- Use industry-related keywords: Choosing the right words is essential. Terms like “leadership skills,” “management skills,” “inventory control,” and an “entrepreneurial mindset” can help hiring managers understand your skills in detail. Read through the job posting to find the skills and experience they’re looking for so you may include them in your resume. It’s not necessary to have 100% of the skills and qualifications an employer is looking for, so be sure to be honest and only include the ones you truly have.
- Highlight your best qualifications: Do you have many years of experience, or are you switching careers and don’t really have any just yet? Determining if you’re going to put your work experience, skills or both front and center is essential to help your profile stand out. Review the different resume formats so you may choose the one that will help you shine!
- Use quantifiable metrics: It’s not enough to mention vague achievements and job responsibilities on your resume. Help the employer understand your qualifications by being specific and including quantifiable metrics. Quantifiable metrics are measurable achievements and tasks. For example, instead of saying “managed a team of servers and chefs” say “managed a team of 12 part-time servers and three full-time chefs.” The more detailed you can be, the better.
What is the effect of the COVID-19 pandemic on restaurant managers?
Pickup service, home deliveries, and cloud kitchens have taken over the market during the pandemic, continuing to provide jobs to restaurant workers and their managers. However, the pandemic has led to many losses of employment, forcing many to seek other options. But with people going back to restaurants by the end of 2021 and into 2022, the need for good restaurant managers remains. After all, the job outlook for food service managers is projected to grow by 15% by 2030.
What is the difference between a restaurant manager and a hotel manager?
As the name suggests, a hotel manager manages a hotel, whereas a restaurant manager manages a restaurant. However, the primary difference between the two is the skill requirements. The role of a hotel manager demands different technical or hard skills than a restaurant manager. Both, however, have a strong emphasis on soft skills.Soft skills are behavioral skills which include communication skills, leadership skills, and so on. Hard skills for restaurant managers focus on basic knowledge of cooking, management, and culinary skills.