Call Center Representative Resume Example

A Call center is often the nerve center of the sales and customer service operations for a company. The people who answer client questions need to be professional and knowledgeable to retain clients and enhance the company’s reputation. When you put together your Call Center Representative resume template, it is important to highlight your client relationship skills as well as your ability to be organized.

Resume Template for Call Center Representative

Yolanda Ashville

Professional Summary

Proactive Call Center Representative that brings together company policies and customer service guidelines to solve customer issues. Most noted for keeping an accurate call log, being a responsible part of special projects and retaining clients. Respects the importance of delivering good customer service to keep clients happy.

Core Qualifications

• Client Contact Database
• Corporate Policies & Guidelines
• Special Projects
• Customer Focused
• High-Traffic Call Volume
• Professional Demeanor

Experience

Call Center Representative, August 2011 – May 2015
Generations Insurance – New Cityland, CA

• Responsible for taking customer service calls and helping customers to determine which body shop and car rental company to use.
• Maintained a daily call log that was submitted to management for monitoring.
• Consistently scored in the top 10 percent of all representatives for highest customer satisfaction numbers.

Receptionist, June 2005 – August 2011
Patton Insurance – New Cityland, CA

• Responsible for taking all incoming calls and distributing messages as necessary.
• Assisted in setting up initial screening interviews for employment candidates.
• Maintained the visitor’s log and submitted a visitor summary to management each week.

Education

2005 Associate’s Degree, Business
Taper Community College – New Cityland, CA