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Yolanda Ashville
Proactive Call Center Representative that brings together company policies and customer service guidelines to solve customer issues. Most noted for keeping an accurate call log, being a responsible part of special projects and retaining clients. Respects the importance of delivering good customer service to keep clients happy.
Call Center Representative, August 2011 – May 2015
Generations Insurance – New Cityland, CA
Receptionist, June 2005 – August 2011
Patton Insurance – New Cityland, CA
2005 Associate’s Degree, Business
Taper Community College – New Cityland, CA
Professional Summary
Proactive Call Center Representative that brings together company policies and customer service guidelines to solve customer issues. Most noted for keeping an accurate call log, being a responsible part of special projects and retaining clients. Respects the importance of delivering good customer service to keep clients happy.
Core Qualifications
- Client Contact Database
- Corporate Policies & Guidelines
- Special Projects
- Customer Focused
- High-Traffic Call Volume
- Professional Demeanor
Experience
Call Center Representative, August 2011 – May 2015
Generations Insurance – New Cityland, CA
- Responsible for taking customer service calls and helping customers to determine which body shop and car rental company to use.
- Maintained a daily call log that was submitted to management for monitoring.
- Consistently scored in the top 10 percent of all representatives for highest customer satisfaction numbers.
Receptionist, June 2005 – August 2011
Patton Insurance – New Cityland, CA
- Responsible for taking all incoming calls and distributing messages as necessary.
- Assisted in setting up initial screening interviews for employment candidates.
- Maintained the visitor’s log and submitted a visitor summary to management each week.
Education
2005 Associate’s Degree, Business
Taper Community College – New Cityland, CA