Proactive Call Center Representative that brings together company policies and customer service guidelines to solve customer issues. Most noted for keeping an accurate call log, being a responsible part of special projects and retaining clients. Respects the importance of delivering good customer service to keep clients happy.
Client Contact Database
Corporate Policies & Guidelines
High-Traffic Call Volume
Call Center Representative, August 2011 – May 2015 Generations Insurance – New Cityland, CA
Responsible for taking customer service calls and helping customers to determine which body shop and car rental company to use.
Maintained a daily call log that was submitted to management for monitoring.
Consistently scored in the top 10 percent of all representatives for highest customer satisfaction numbers.
Receptionist, June 2005 – August 2011 Patton Insurance – New Cityland, CA
Responsible for taking all incoming calls and distributing messages as necessary.
Assisted in setting up initial screening interviews for employment candidates.
Maintained the visitor’s log and submitted a visitor summary to management each week.
2005 Associate’s Degree, Business Taper Community College – New Cityland, CA