James Johansson
100 Broadway Lane
New Parkland, CA, 91010
Cell: (555) 987-1234
email@example.com
Professional Summary
Dedicated Customer Service Agent with the organizational and customer relation skills to ensure a fluid and enjoyable customer experience. Adept at assisting customers and responding to queries, managing customer accounts and customer information, and processing orders and transactions. Specializes at maintaining and organizing customer documentation.
Core Qualifications
Experience
Customer Service Agent, September 2010 to PresentCityland Merchandising- New Cityland, CA
- Managed and monitored the in-store customer experience, provided hands on assistance and support
- Obtained, recorded and processed customer information for orders
- Coordinated interdepartmentally to facilitate an enhanced customer experience
Aeros Technologies- New Cityland, CA
- Set up customer accounts, inputted information into internal database, recorded customer transactions
- Complete general customer service duties including inquiry response, problem resolution and promotional suggestions
- Provided customers with information on shipping, pricing and supply
Customer Service Agent, February 2000 to March 2004
Brenemann’s Retail- New Cityland, CA
- Responded to customer quiries and fielded customer questions, resolved financial, shipping and supply problems
- Managed customer accounts, inputted and updated customer information
- Reviewed and processed customer orders when necessary