James Johansson
123 Fake Street | City, State, Zip Code
Cell: 000-000-0000
email@email.com
Professional Summary
Dedicated Customer Service Agent with the organizational and customer relation skills to ensure a fluid and enjoyable customer experience. Adept at assisting customers and responding to queries, managing customer accounts and customer information, and processing orders and transactions. Specializes at maintaining and organizing customer documentation.
Core Qualifications
Experience
Customer Service Agent, September 2010 to PresentCompany Name- City, State
- Managed and monitored the in-store customer experience, provided hands on assistance and support
- Obtained, recorded and processed customer information for orders
- Coordinated interdepartmentally to facilitate an enhanced customer experience
Company Name- City, State
- Set up customer accounts, inputted information into internal database, recorded customer transactions
- Complete general customer service duties including inquiry response, problem resolution and promotional suggestions
- Provided customers with information on shipping, pricing and supply
Customer Service Agent, February 2000 to March 2004
Company Name- City, State
- Responded to customer quiries and fielded customer questions, resolved financial, shipping and supply problems
- Managed customer accounts, inputted and updated customer information
- Reviewed and processed customer orders when necessary