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Application Support Analyst Resume Example

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Jenna R. Jeremy

100 Broadway Lane
New Parkland, CA, 91010
Cell: (555) 987-1234
example-email@example.com

Professional Summary

Skilled Application Support Analyst experienced in monitoring, maintaining, improving and upgrading systems and applications. With critical industry knowledge and technical capability, has the utility to provide fast and efficient support when and where it’s needed to ensure end users remain productive and operations run smoothly.

Core Qualifications

  • Business acumen
  • Support and technical knowledge
  • IT infrastructure
  • Migration, UAT, parallel and regression testing
  • Investigation and resolution
  • Documentation and presentation

Experience

March 2007 to Present
Amble Consulting, New Cityland, CA
Application Support Analyst

  • Oversee range of company’s applications, providing design, technical support, and problem analysis and resolution.
  • Use system metrics to compile data for analysis and identification of system issues.
  • Ensure optimal performance of applications, investing and resolving operational issues via range of media channels, including phone, on-site and video.
  • Train and retrain end users through subject specific documentation designed by Application Support Analysts, as well as with workshops, classes and seminars.
  • Work with engineering and customer support to ensure compliance of app use and to address issues.
  • Collaborate with developers on matters concerning system changes.
  • Met with IT Director regularly to discuss system applications and operations.

Education


2002 University of California, New Cityland, CA
Bachelors of Science, Computer Science
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Application Support Analyst Resume Questions 

1. What’s an example of a great application support analyst resume?

For an ideal application support analyst resume, you want a one-page document that breaks your key selling points down into your opening summary, searchable skills list, employment history, and education. A one-page resume acts almost like a marketing brochure, presenting your qualifications in a quick and easy glance.

If you’re not certain how to build a resume, you can use our application support analyst resume sample as an example of strong, action-driven language perfect for a great resume. More help awaits in our resume builder, which lets you create a resume in minutes.

2. What skills are the best to list on an application support analyst resume?

The skills section of your resume should focus on a combination of soft skills and the hard technical skills you’re most familiar with. For instance, no matter what technologies you know, you want to focus on testing, troubleshooting, application security, debugging, patch implementation, and other common capabilities like those demonstrated in our application support analyst resume sample.

Spend a little time listing specific applications, too. As an example, if you’re an expert with Citrix XenApp, include that in your skills.

3. What should your education section look like on an application support analyst resume?

Your education history likely combines both degrees and certifications as you rounded out your specialties in specific technologies. You can blend the two together in your education section by creating a concise list in reverse chronological order.

Check our application support analyst resume sample for pointers on how to list your education section. For basics you should include the name of the degree, certification, or training followed by the date and the name of the awarding institution.

4. What’s the best format for a resume: PDF, MS Word, or txt?

It’s generally best if you stick to MS Word as the most common and the most widely recognized document format for your resume. Word is a great middle ground that allows formatting while maximizing compatibility with end user devices. Formats like our application support analyst resume sample are easy to create in Word.

You may want to avoid slow, sometimes overly large PDFs, which can crash some devices. Text files may be simple and universal, but they’re also difficult to format well. However, be sure to use any specific format the job application requests.

5. What’s the best way to show you work well in a team on an application support analyst resume?

As an application support analyst, you’re constantly working with others. Showcase this by discussing in your work history how you collaborated with team members to accomplish tasks. Point out instances such as working with network teams to identify and eliminate a network security threat impacting remote applications. Discuss providing end user training on newly implemented applications.

Reference our application support analyst resume sample for a few great examples of showing teamwork on the job. You can write these moments as job duties or call them out as accomplishments.

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