Jenna R. Jeremy
100 Broadway Lane
New Parkland, CA, 91010
Cell: (555) 987-1234
example-email@example.com
Professional Summary
Skilled Application Support Analyst experienced in monitoring, maintaining, improving and upgrading systems and applications. With critical industry knowledge and technical capability, has the utility to provide fast and efficient support when and where it’s needed to ensure end users remain productive and operations run smoothly.
Core Qualifications
- Business acumen
- Support and technical knowledge
- IT infrastructure
- Migration, UAT, parallel and regression testing
- Investigation and resolution
- Documentation and presentation
Experience
March 2007 to Present
Amble Consulting, New Cityland, CA
Application Support Analyst
- Oversee range of company’s applications, providing design, technical support, and problem analysis and resolution.
- Use system metrics to compile data for analysis and identification of system issues.
- Ensure optimal performance of applications, investing and resolving operational issues via range of media channels, including phone, on-site and video.
- Train and retrain end users through subject specific documentation designed by Application Support Analysts, as well as with workshops, classes and seminars.
- Work with engineering and customer support to ensure compliance of app use and to address issues.
- Collaborate with developers on matters concerning system changes.
- Met with IT Director regularly to discuss system applications and operations.
Education
2002 University of California, New Cityland, CA
Bachelors of Science, Computer Science