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Network Operations Resume Example

When your life is about networking and connectivity, it’s easy to see your job search as a series of interconnected interactions as you leverage your connections to uncover job opportunities. However, more important than connections is a powerful resume document that can travel even farther than word of mouth to represent you, sending your reputation flying faster than broadband speeds to secure your place as a highly desirable candidate. In order to create a strong resume, you’ll need a solid grasp of resume best practices such as those found in our network operations resume sample. This sample can show you how jobseekers just like you apply resume writing principles to present experience in the best light. If you’re still stuck, try our resume builder tool to break the process down to its base parts.

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Network Operations Management

Highly accomplished Network Operations Manager with diversified experience and demonstrated expertise maintaining operating networks, managing IT operations, providing technical support, and developing innovative solutions to complex problems. Proven project management experience; combine expertise in strategic planning, quality control, and organizational leadership with strong qualifications in standardized process design and development. Strong background building solid working relationships with technical teams and senior management; establish positive relationships improving teamwork and cohesiveness across diverse Operations teams.

Technical and Management Strengths:

• Project Management

• Technical Infrastructure

• Team Training & Development

• Network Operations & Reliability

• Fault Management Initiatives

• Troubleshooting & Problem Resolution

• Process Improvements

• Relationship Management

• Team Building & Leadership

Professional Experience

AT&T, Redmond, Washington 1995 – Present

Built solid career and outstanding reputation for providing sound leadership and innovative solutions while advancing through positions of increased responsibility and authority.

Senior Network Operations Manager, Mobility NOC National Platforms Surveillance (2007-Present)

Hold full accountability for 24×7 operational management of Mobility Data Services and Data Core Networks; oversee MMS, SMS, external partners, TCP/IP, LAN/WAN, Frame Relay/ATM Networks, Cisco/Juniper routers/switches, firewalls, and DNS, ensuring optimal functionality. Develop and document processes to ensure continuous and uninterrupted service the network. Serve as Mobility NOC National Duty Officer for incident management across voice and data networks. Key Achievements:

  • Played key role in the development and implementation of a standardized process for network element new node acceptance; partnered with the Regional PMO during network build to integrate a series of steps to ensure fault management of specific elements.
  • Built highly cohesive teams; substantially increased departmental productivity by developing and training personnel in accordance with Mastery Program Technical development program.
  • Co-developed and implemented a new function within the Remedy Ticketing tool that deferred alarms on and given element in the IBM Netcool Fault Management System.
  • Established departmental policies and procedures that ensured adherence to standardized fault management practices.
  • Recognized for outstanding contributions; recipient of numerous employee awards including the Spirit of Excellence, Circle of Excellence, Great People/Great Service, RNOC Unity, and West Region MVP.

Senior Network Operations Manager, West RNOC Network Support (2006-2007)

Served as Senior RNOC Advocate; collaborated with Regional Operations Managers and Directors to devise Fault Management initiatives. Developed strategic business plans in alignment with Network Support objectives within the RNOC. Provided expertise and insight regarding the national NOC of the Future (NOTF) initiative for required tools, processes, and reporting requirements. Supervised several teams comprised of 4 functional components managing customer care, wireless network service trouble resolution, tier-3 network incident trouble resolution, root cause analysis facilitation and reporting, and market to region vendor management. Key Achievements:

  • Introduced a Regional Network Reliability program that focused on network performance and functionality; actively participated in weekly discussions with Market Operations Directors to review weekly incidents and root cause analysis.
  • Spearheaded development of regional Network Reliability Tool which facilitated root cause analysis, action item tracking/assignment, reporting, and market operations connectivity for direct market input in the RCA.

Senior Network Operations Manager, West RNOC Planned Works & Implementation (2004-2006)

Directed all aspects of the decentralization of the legacy Wireless Network Control Center for 4 regional NOCs; led transition of more than 3,500 network elements to new regional NOCs tools including IBM Netcool FMS, Remedy ticketing platforms, and standardized processes for Fault Management. Key Achievements:

  • Collaborated with the Planned Works and Implementation Team to develop a national methodology and strategy for network element and regional services implementation that facilitated uninterrupted and continuous Fault Management.
  • Led the development of the West Region Change Management Process for Method of Procedure (MOP) approvals/review, scheduling, team support, and after-hours team support in adherence to Sarbanes Oxley reporting requirements.

Network Operations Manager, Wireless Network Control Center Fault Management (1998-2004)

Served as Regional Advocate; built trust, created synergies, and gained partnerships with various Regional Operations Teams, ensuring coordination and cohesiveness regarding the Fault Management of the AT&T Mobility Network. Worked with other managers to design and implement an innovative staffing model that supported organizational growth. Supervised a Fault Management Team of 62 personnel. Key Achievements:

  • Spearheaded the redesign of the Incident management Plan Outage Tool, which improved efficiencies, promoted consistency in notifications, and ultimately realized an annual cost savings of more than $250K to the WNCC and Wireless Network Services.
  • Formulated a Fault Management Methodology in collaboration with Regional Operations Managers, the OperationsSupport Center, and external consultants to gain national support in the Broadreach Process.

Lead Network Operations Technician (1995-1998)

Supervised and led 6 Network Operations Technicians within the Wireless Network Control Center Fault Management sector. Accountable for monitoring various network elements; troubleshot and initiated trouble tickets for Customer Care, Wireless Network Services, and Switch & Field Operations teams. Interacted extensively with Regional Operations Managers, Directors, and National Leadership regarding specific network incidents within the various regions. Key Achievements:

  • Partnered with Wireless Network Control Center Managers in order to design a staffing model that supported the monitoring of a growing network; introduced network maintenance best practices.
  • Instrumental in the development of External Alarm Ruleset standardization for implementation into the NetExpert Fault Management System.

Cellular One/ Genesee Telephone Company, Rochester, New York 1993 – 1995

Senior Switch Technician


Accountable for resolving and maintaining switch performance and integrity; analyzed and interpreted daily switch activity fault reports. Enhanced switch performance by implementing software/hardware changes. Devised standard procedures for implementation of new cell definitions, external alarm formats, and hardware definitions and installations. Performed switch upgrades and expansions, cell builds, and data translations modifications.

* * Early experience included Service & Development Technician (Eastman Kodak Company – Rochester, NY), and Ground Radio Repairman (United States Marine Corps – Kaneohe, HI) * *

Education and Training


Professional Development

Tekelec Eagle STP1 Operations & Maintenance ? Autoplex System 1000 Architecture Overview

Autoplex System 1000 Executive Cellular Processor ? Maintenance of the 5ESS-2000 Switch DCS Autoplex

Tandem Fundamentals ? Tandem Fundamentals OA&M ? MSC Digital O&M ? CMS 8800 RBS Basics

RBS 884 Macro O&M ? Advanced MSC O&M ? Sierra/XC 1000 Installation & Maintenance ? Basic Electronics

Radio Fundamentals ? Ground Radio Repair

Technical Proficiencies: Microsoft Word, Excel, Outlook, PowerPoint, Visio, Windows, UNIX, Mac OS


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Why Is This a Good Network Operations Resume Sample?

For a network operations resume to strike the right balance, it has to combine hard skills and soft skills with a good blend of common technical terminology. While there’s no need to overwhelm with every last router model or switch you’ve ever used, you should still integrate a solid core technical skillset by working them in naturally in context. That’s just what we’ve done in our network operations resume sample, presenting a portrait of a candidate who’s at once technically competent and well-rounded.

The opening summary is critical to creating this balance. The summary gives you a chance to discuss the most valuable aspects of your professional repertoire, presenting them in a compellingly written paragraph that uses confident statements. Our summary in the network operations resume sample touches on IT operations, project management, strategic planning, process design, and quality control to give a clear picture of a cross-functional professional with diversified skills.

Those skills are further fleshed out in the core competencies section. Listed as technical and management strengths, this brief bullet list gives a quick run-through of critical skills valuable to both human and computerized eyes; automated text scanners will parse this list and other keywords throughout the document to score your match percentages for common keywords such as technical infrastructure, troubleshooting, problem resolution, fault management, and network operations.

Although the other sections are vital, the professional experience section is where you should focus the majority of your attention and page real estate. This is the opportunity to showcase your skills in a real-world context by detailing the impact you’ve had in prior roles; our network operations resume sample combines summaries of job duties with achievement bullet points to deliver a comprehensive history showing clear career progression.

Finally, our sample caps it off with an education section listing degrees, certifications, institutions, and graduating dates. Follow this and wrap up a well-written resume that checks off all the right boxes.

Why You Need a Strong Network Operations Resume

With the IT industry growing exponentially and new graduates entering the job market in a steady stream, every job applicant can start to look alike to hiring managers bombarded with thousands of applications for each open position. A solid, well-written resume with an attractive design and easy-to-read format can go a long way toward improving your chances of standing out from the crowd. You want to be the fiber compared to their dial-up: sleek and fast versus clunky, awkward, and outdated.

By using the principles shown in the network operations resume sample, you’ll be able to build a streamlined resume that presents your qualifications effectively in as little space as possible. More than most, network operators and technicians understand the power of efficiency, which will make your resume more effective than the competition.

Costly Network Operations Resume Mistakes To Avoid

It can be easy to lose the meat of your resume in excessive technical details. Remember that you don’t need to list every single technology you used on each project you were involved in; only select the representative technologies that employers seek most, and show how you used them in context.

You should also avoid repeating yourself or copy-pasting text. When you work in network operations, you’ll often find yourself performing the same tasks multiple times on a large number of special projects. Even if you decide to briefly list a selection of those projects, you shouldn’t break down your duties on each project. This can be redundant and cause readers to lose focus. Instead, create a concise summary of general duties that encompass your functions on every project, mentioned only once as a basic overview. Limit project specifics to their outcomes just like the process standardization bullet point in the job listing on the network operations resume sample.

Conclusion

If you pride yourself on maintaining 99.99 percent uptime, you’ll want 100 percent prime time performance for your resume. Referencing the network operations resume sample and your own expert knowledge of your industry, you now have the tools needed to raise your resume to the next level and kick your job search into high speed.

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