When your life is about networking and connectivity, it’s easy to see your job search as a series of interconnected interactions as you leverage your connections to uncover job opportunities. However, more important than connections is a powerful resume document that can travel even farther than word of mouth to represent you, sending your reputation flying faster than broadband speeds to secure your place as a highly desirable candidate. In order to create a strong resume, you’ll need a solid grasp of resume best practices such as those found in our network operations resume sample. This sample can show you how jobseekers just like you apply resume writing principles to present experience in the best light. If you’re still stuck, try our resume builder tool to break the process down to its base parts.
Create ResumeNetwork Operations Management
Highly accomplished Network Operations Manager with diversified experience and demonstrated expertise maintaining operating networks, managing IT operations, providing technical support, and developing innovative solutions to complex problems. Proven project management experience; combine expertise in strategic planning, quality control, and organizational leadership with strong qualifications in standardized process design and development. Strong background building solid working relationships with technical teams and senior management; establish positive relationships improving teamwork and cohesiveness across diverse Operations teams.
Technical and Management Strengths:
• Project Management • Technical Infrastructure • Team Training & Development | • Network Operations & Reliability • Fault Management Initiatives • Troubleshooting & Problem Resolution | • Process Improvements • Relationship Management • Team Building & Leadership |
Professional Experience
AT&T, Redmond, Washington 1995 – Present
Built solid career and outstanding reputation for providing sound leadership and innovative solutions while advancing through positions of increased responsibility and authority.
Senior Network Operations Manager, Company Name (2007-Present)
Hold full accountability for 24×7 operational management of Mobility Data Services and Data Core Networks; oversee MMS, SMS, external partners, TCP/IP, LAN/WAN, Frame Relay/ATM Networks, Cisco/Juniper routers/switches, firewalls, and DNS, ensuring optimal functionality. Develop and document processes to ensure continuous and uninterrupted service the network. Serve as Mobility NOC National Duty Officer for incident management across voice and data networks. Key Achievements:
- Played key role in the development and implementation of a standardized process for network element new node acceptance; partnered with the Regional PMO during network build to integrate a series of steps to ensure fault management of specific elements.
- Built highly cohesive teams; substantially increased departmental productivity by developing and training personnel in accordance with Mastery Program Technical development program.
- Co-developed and implemented a new function within the Remedy Ticketing tool that deferred alarms on and given element in the IBM Netcool Fault Management System.
- Established departmental policies and procedures that ensured adherence to standardized fault management practices.
- Recognized for outstanding contributions; recipient of numerous employee awards including the Spirit of Excellence, Circle of Excellence, Great People/Great Service, RNOC Unity, and West Region MVP.
Senior Network Operations Manager, Company Name (2006-2007)
Served as Senior RNOC Advocate; collaborated with Regional Operations Managers and Directors to devise Fault Management initiatives. Developed strategic business plans in alignment with Network Support objectives within the RNOC. Provided expertise and insight regarding the national NOC of the Future (NOTF) initiative for required tools, processes, and reporting requirements. Supervised several teams comprised of 4 functional components managing customer care, wireless network service trouble resolution, tier-3 network incident trouble resolution, root cause analysis facilitation and reporting, and market to region vendor management. Key Achievements:
- Introduced a Regional Network Reliability program that focused on network performance and functionality; actively participated in weekly discussions with Market Operations Directors to review weekly incidents and root cause analysis.
- Spearheaded development of regional Network Reliability Tool which facilitated root cause analysis, action item tracking/assignment, reporting, and market operations connectivity for direct market input in the RCA.
Senior Network Operations Manager, Company Name (2004-2006)
Directed all aspects of the decentralization of the legacy Wireless Network Control Center for 4 regional NOCs; led transition of more than 3,500 network elements to new regional NOCs tools including IBM Netcool FMS, Remedy ticketing platforms, and standardized processes for Fault Management. Key Achievements:
- Collaborated with the Planned Works and Implementation Team to develop a national methodology and strategy for network element and regional services implementation that facilitated uninterrupted and continuous Fault Management.
- Led the development of the West Region Change Management Process for Method of Procedure (MOP) approvals/review, scheduling, team support, and after-hours team support in adherence to Sarbanes Oxley reporting requirements.
Network Operations Manager, Company Name (1998-2004)
Served as Regional Advocate; built trust, created synergies, and gained partnerships with various Regional Operations Teams, ensuring coordination and cohesiveness regarding the Fault Management of the AT&T Mobility Network. Worked with other managers to design and implement an innovative staffing model that supported organizational growth. Supervised a Fault Management Team of 62 personnel. Key Achievements:
- Spearheaded the redesign of the Incident management Plan Outage Tool, which improved efficiencies, promoted consistency in notifications, and ultimately realized an annual cost savings of more than $250K to the WNCC and Wireless Network Services.
- Formulated a Fault Management Methodology in collaboration with Regional Operations Managers, the OperationsSupport Center, and external consultants to gain national support in the Broadreach Process.
Lead Network Operations Technician (1995-1998)
Supervised and led 6 Network Operations Technicians within the Company Name sector. Accountable for monitoring various network elements; troubleshot and initiated trouble tickets for Customer Care, Wireless Network Services, and Switch & Field Operations teams. Interacted extensively with Regional Operations Managers, Directors, and National Leadership regarding specific network incidents within the various regions. Key Achievements:
- Partnered with Wireless Network Control Center Managers in order to design a staffing model that supported the monitoring of a growing network; introduced network maintenance best practices.
- Instrumental in the development of External Alarm Ruleset standardization for implementation into the NetExpert Fault Management System.
Cellular One/ Genesee Telephone Company, City, State 1993 – 1995
Senior Switch Technician
Accountable for resolving and maintaining switch performance and integrity; analyzed and interpreted daily switch activity fault reports. Enhanced switch performance by implementing software/hardware changes. Devised standard procedures for implementation of new cell definitions, external alarm formats, and hardware definitions and installations. Performed switch upgrades and expansions, cell builds, and data translations modifications.
* * Early experience included Service & Development Technician (Eastman Kodak Company – City, State), and Ground Radio Repairman (United States Marine Corps – City, State) * *
Education and Training
Professional Development
Tekelec Eagle STP1 Operations & Maintenance ? Autoplex System 1000 Architecture Overview
Autoplex System 1000 Executive Cellular Processor ? Maintenance of the 5ESS-2000 Switch DCS Autoplex
Tandem Fundamentals ? Tandem Fundamentals OA&M ? MSC Digital O&M ? CMS 8800 RBS Basics
RBS 884 Macro O&M ? Advanced MSC O&M ? Sierra/XC 1000 Installation & Maintenance ? Basic Electronics
Radio Fundamentals ? Ground Radio Repair
Technical Proficiencies: Microsoft Word, Excel, Outlook, PowerPoint, Visio, Windows, UNIX, Mac OS