Dental office managers are professionals who take charge of managing the front office of dental clinics. They undertake various duties, such as supervising staff, coordinating patient treatment, overseeing billing and maintaining appointment schedules.
The first thing to do is create an engaging resume using this guide.
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Job duties of a dental office manager
To be an efficient dental office manager, you will have to ensure the successful running of the practice. From being a strategic planner to a motivator, these are the everyday duties of a dental office manager:
Ensuring excellent patient support services by planning and managing dental office operations.
Providing proper guidance to staff members by analyzing daily office activities like billing.
Handling staff timings and making adjustments accordingly.
Preparing and managing the office’s budget.
Recruiting skilled staff and giving them proper training.
Motivating the staff to achieve better performance and increase the overall productivity.
Listening to the patient’s concerns and queries to ensure utmost satisfaction.
Handling payment collection and settlement of the patient.
Dealing with the insurance coverage of patients.
Dental Office Managers Median Salaries
The median salary of a dental office manager is $51,172 a year, according to PayScale, an American compensation software and data company. They get paid around $23.13 per hour.
Top skills for dental office manager
Behind the smooth running of a dental practice, a diligent dental office manager is skilled enough to fulfill multiple tasks. A proficient dental office manager will be knowledgeable in both dentistry and administrative fields.
Below are the top skills that every dental office manager should possess:
- Dental procedures: To perform well as a dental office manager, you should have good command over dental procedures, such as bonding, extractions, implants and gum surgery. Every process and activity performed in the clinic requires supervision. The dental office manager needs the dental medicine knowledge while ensuring compliance with the Occupational Safety and Health Administration (OSHA) safety standards.
- Patient care: A dental office manager must have the ability to build a team that understands the importance of providing excellent patient care, service and follow-ups. You should know to conduct staff meetings to educate them about patient care and enable smooth communication. You can also create patient reports using software like DentiMax and analyze them thoroughly, as it will give an idea about how to improve patient care in practice.
- Database management: As a dental office manager, you are responsible for creating and implementing reliable procedures for the smooth running of the practice. Using tools like QuickBooks and Microsoft Suite, you can seamlessly develop filing systems and customer database protocols. It will also help you manage other administrative tasks, such as responding to general inquiries and promptly offering follow-ups to patients.
- Employee training proficiency: The front office team in dental offices has to take on many duties, including offering patient care and budgetary planning. To keep them motivated and up-to-date in terms of knowledge, dental office managers conduct continual training activities. Such training includes updates in technology like teledentistry and intra-oral cameras.
- Budgetary planning: To keep the office running smoothly, it is paramount that a dental office manager understands the financial aspect. They should control operating expenses like equipment, supplies and payroll to maintain the monthly budget. Software like Dentrix and Doctible can help them in accomplishing this seamlessly. You will learn to analyze reports and oversee transactions for accurate, error-free processes.
- Customer service: A dental office manager should be able to promote excellent and professional customer service. The proper handling of communication and customer service, both internally and externally, will lead to patients returning to the office. So, they should greet patients politely when they enter the office, listen to their concerns patiently and help resolve them.
Dental office manager education and certifications
DegreeThe first credential you should earn is a high school diploma or GED to become a dental office manager. Most dental office managers have a bachelor's degree or associate degree in health care administration or business administration. Dental officer managers with a good amount of work experience are preferred by the recruiters, which is why you should make sure to expose yourself to management duties after gaining the educational qualifications through internships or entry-level positions.
Certifications and ProgramsAfter acquiring a degree, you can do certification courses before starting as a dental office manager. Some of the certifications are discussed below.
University and colleges: If you are looking to get equipped with essential dentistry skills, Boston University Henry M. Goldman School of Dental Medicine can be a good pick. You can participate in its Doctor of Dental Medicine (DMD) program, which lasts four years. Through it, you will get access to the latest laboratory techniques and innovative technologies for state-of-the-art care. The school also provides certificates of advanced graduate study (CAGS) for different recognized dental specialties. Based on your experience, the period of this program varies from 12 months to four years. The University of Michigan and the University of Southern California also offer quality dental programs that can skyrocket your dental office manager career.
Member Associations: The ADA Executive Program in Dental Practice Management by the American Dental Association provides a great opportunity for aspiring dental office managers to develop skills. At the end of the program, you will emerge as a competent leader who can handle the staff and effectively address the patients’ concerns.
Nonprofit organizations: One of the best programs available for dental office managers is provided by the DALE Foundation, a nonprofit organization established by the board of directors of the Dental Assisting National Board (DANB) to assist in dental research and education. The course is online and self-paced. Along with this, by taking this course, you can qualify for the fellowship requirements set by the American Association of Dental Office Management (AADOM), a professional organization dedicated to dental office management.
For-profit organizations: The Dental Office Manager Training by Front Office Rocks is a comprehensive program that will help you explore the different aspects of this career. You will be equipped with necessary patient care and staff management skills. If you want to outshine your competitors, you can choose the Introduction to Dental Medicine at Coursera. This course will offer you valuable insights into the latest research and technological developments in dentistry.
Dental office managers resume-writing tips
A well-written resume is vital. Even if you have the qualifications for the job, a formatting error can affect your chances of getting hired. You can use these tips while writing your resume to land a job:
- Show relevant examples of your management work: Rather than saying that you got a particular skill, it is better to say how you can use skills practically. You can show this with relevant examples from your previous practice. Saying that you’ve increased the office organization by developing filing systems and customer database protocols' is better than saying that you have organizational skills. Showing your skills with examples will add authenticity to your resume.
- Reflect your efficiency in both administration and patient care: A dental office manager isn't someone who just handles the operations of the office. They should also get involved with dental procedures and patient care services. For this, you should show the recruiter that you are also good at approaching patients and meeting their needs, along with being a proficient administrator. The recruiter must feel that you could do both these tasks effortlessly.
- Use a professional format: Avoid bright colors and fonts that do not look professional. Fonts like Times New Roman and Arial are appropriate in terms of resume writing. Before submitting your resume, look for any spelling or grammatical errors that can affect your credibility.
How do I become a good dental office manager?
You should multitask and effortlessly manage the practice with your administrative skills while interacting with patients. Along with keeping the practice organized, a good dental office manager should also communicate dental procedures with patients in simple terms. They should also explain insurance coverage and the financial obligations of the patient.
How can you make a dental office run smoothly?
As a responsible dental office manager, you can improve the efficiency of your dental office by estimating your procedure times accurately and introducing automated appointment confirmation to reduce wait times.
How do dental office managers demonstrate their leadership abilities?
A dental office manager could be seen as the leader of the practice. They play a crucial role in the proper management of it. Apart from the regular tasks of managing dental procedures or coordinating patient treatment, they take charge of training and supervising dental staff. Dental office managers also delegate tasks and motivate employees to perform their best.