Chris Adams
100 Broadway Lane
New Parkland, CA, 91010
Cell: (555) 987-1234
example-email@example.com
Professional Summary
Professional, responsible and energetic Concierge Agent with a long history of providing guests with optional services and ensuring the happiness of guests. Capable of working as an independent agent at the front desk or with a team of other workers on larger projects. Skilled in assisting guests with special arrangements at the hotel and off site.
Core Qualifications
- Guest Relations
- Event Planning
- Monitoring and Recording Complaints
- Travel Arranger
- Good Listener
- Detail Oriented
Experience
Concierge Agent, September 2012 – March 2015 Red Door Resort and Casino, Los Angeles, CA
- Worked with guests over the phone and on site when creating plans for parties, weddings and other events
- Assisted VIP guests with making arrangements at the attached casino and other nearby attractions
- Helped the front desk greet and check in guests during conferences and other larger events
- Created and implemented a VIP program that led to an increase in profits of more than 12 percent among high rollers
- Directed and assisted guests during emergency situations
- Worked with local attractions to lower the price of event and attraction tickets for guests
- Arranged for the delivery of room service, massages and other services to rooms
- Helped guests decide what to do at the hotel and in the neighboring city
- Made special arrangements to meet the needs of guests who made reservations online