As a front desk agent, you are often the first representative of your company to interact with the public. Hiring managers will want you to assure them that you have the experience to do the job well, and the personality and attitude required to maintain a friendly and welcoming presence for their customers. Potential employers judge your ability to make a great first impression based on your resume.
Is your resume as strong as it could be? Studying our front desk agent resume sample can help you improve and draft a document that wows hiring managers. If you still need more assistance, consider using our resume builder.
Heather Cameron
Professional Summary
High-energy Front Desk Agent possessing strong customer service skills and knowledge of the hospitality field. Friendly, personable demeanor with effective time management skills. Passionate about organization and able to streamline front desk efficiency.
Core Qualifications
- Customer Service
- Hospitality Experience
- Efficient
- Computer Proficiency
- Communication Skills
- Time Management
- Multi-Line Telephone System
- Records Management
Work Experience
Front Desk Agent, January 2014 – June 2015
Company Name – City, State
- Answered phones, took reservations, greeted guests
- Filed paperwork, entered information into computer system, handled cash and credit card transactions
- Promoted hotel membership program, performed assorted duties as assigned
Hostess, June 2010 – January 2014
Company Name- City, State
- Greeted guests, prepared seating chart, seated patrons
- Answered telephones, took reservations, inputted data into the reservations system
- Assisted in other areas of customer service when necessary
Education
2014 Associate of Arts – Hospitality Management
New Parkland Community College – City, State
Why Is This a Good Front Desk Agent Resume Sample?
To understand how a strong resume should start out, look at the professional summary section at the beginning. The applicant clearly and concisely describes her best attributes right away. She paints a vivid picture of her customer service-oriented personality with descriptive words such as “high-energy,” “friendly,” and “personable.” The applicant also mentions her capabilities in specific areas of front desk work that employers might consider crucial to the position.
The next section of the front desk agent resume sample covers the candidate’s qualifications. This provides an opportunity for a jobseeker to convey practical skills such as maintaining records and operating a multi-line phone system. The core qualifications section is also the appropriate place to emphasize soft skills such as communication and time management. Including these types of personal attributes demonstrates to employers that you have what it takes to be a successful front desk agent. Limit your complete list of qualifications to no more than eight items. This ensures that hiring managers can easily skim it and that the qualifications included are only those most relevant to the position.
The work experience section is brief, but it includes all necessary information to show the candidate’s applicable career background. The use of bullets clearly illustrates the most significant responsibilities for each past job. When describing job history, the jobseeker has done well to focus on accomplishments as well as duties to demonstrate the full spectrum of her experience in the field. The applicant has included the names and locations of past jobs in reverse chronological order, and lists the dates worked at the jobs.
The front desk agent resume sample concludes with the education section, showing that the candidate has an associate degree in hospitality. She provides the name of the institution and the year she earned the degree. Since she has a postsecondary degree, there is no need to list a high school diploma.
Why You Need a Strong Front Desk Agent Resume
The Bureau of Labor Statistics expects the job market for front desk agent positions to grow faster than average between now and 2024. With the potential for more available positions, the opportunity could arise for you to snag your preferred job in the near future. However, a growing job market could also mean more competition for the best positions.
Reference our front desk agent resume sample to see how yours compares, and make improvements as needed. Creating an exceptional resume is the best way to soar above other job applicants and increase your chances of getting noticed by hiring managers.
Costly Front Desk Agent Resume Mistakes To Avoid
It is key to submit a thoroughly proofread resume, free of spelling and grammatical errors. Be sure to double check your document to ensure it is error-free and correctly formatted in the style of our front desk agent resume sample.
Forgetting to include your soft skills in your core qualifications section could cause hiring managers to doubt that you have the characteristics and personality they want in a front desk agent. In a job field so focused on customer service, it is crucial to let your best personal attributes shine through in your resume. These skills can be much harder to teach than the practical responsibilities of the job, so potential employers will appreciate seeing those traits shown in your resume.
Avoid including general information that is not relevant to the front desk agent job you are seeking, such as personal interests or job experience in another field. Keep the information concise and pertinent, and your resume will be more likely to impress hiring managers.
Front Desk Agent Resume Questions
What is the best design for a front desk agent resume?
Organizational skills are paramount to being a successful front desk agent, so it is crucial to make sure the design of your resume has a clear structure. As exhibited in our front desk agent resume sample, keep your document clean and simple so the reader doesn’t have to search for the important information. If the thought of designing a resume intimidates you, create one effortlessly with a little help from our resume builder.
What should your education section look like in a front desk agent resume?
While most companies don’t make postsecondary education a requirement for the position of front desk agent, some of them prefer candidates who have knowledge of computers and software applications. Even if you don’t have a degree beyond a high school education, listing any courses you took in computers can give you an advantage over other applicants. Our front desk agent resume sample shows that if you do have a degree of some kind to list, it is not necessary to list your high school education.
What goes in the qualifications section of a front desk agent resume?
As a front desk agent, your primary job will be interacting with people. Keeping this in mind, devote at least a few points in your qualifications section to interpersonal skills. Our front desk agent resume sample shows how to diversify your qualifications and list some technological abilities and character traits in addition to your people skills.
What’s the best way to list certifications on a front desk agent resume?
Because education is not as necessary for a front desk agent position, listing certifications can give you an enormous advantage over other candidates. If you are only certified in one area, you can list it in the summary statement or the qualifications section. When you have earned multiple certifications, take advantage of them by creating a separate certification section after your education section. Don’t panic if you aren’t certified at all. Instead, read through our front desk agent resume sample to see an example that is both professional and does not include any certifications.
What should you do to make sure your front desk agent resume makes it past an ATS
To eliminate unqualified applicants without having to read their resumes, many employers will use an Applicant Tracking System. Make sure your resume gets past the ATS by including keywords from the job description in your resume. Read through the job description a few times to pick up on repeated words or phrases and sprinkle them throughout your resume.
You’ll notice the writer of our front desk agent resume sample uses the phrase “customer service” in all but the education section. The words “hospitality” and “time management” are also used in both the personal summary and the core qualifications sections. Emphasizing your key strengths relevant to the position can also show a hiring manager you would be successful in that role.
Conclusion
If you want hiring managers to consider you for the best jobs, you will need an outstanding resume. Start off with a compelling professional summary, mention both your hard and soft skills, and only include your most relevant qualifications. Using our front desk agent resume sample and writing tips, you can create a document that will increase your chances of progressing through the application process to secure an interview.