Carlene Cash
100 Broadway Lane
New Parkland, CA, 91010
Cell: (555) 987-1234
example-email@example.com
Professional Summary
Detail-oriented Front Desk Clerk with extensive experience working at large hotel properties. Outstanding customer service skills and adept at dealing with multiple issues and guests in a high pressure setting. Highly developed cooperative skills as an effective team player.
Core Qualifications
- Technically proficient
- Proactive problem solver
- Detail oriented
- Effective communicator
- Friendly and outgoing
- Cooperative eam player
Experience
March 2010 to October 2012 Hilton Hotel—New Cityland, CA Front Desk Clerk
- Staffed front desk at high end property with over 600 suites and rooms.
- Responsible for overseeing all reservation related matters.
- Continual contact with hotel guests.
- Charged with resolving a host of different types of guest related issues.
- Staffed the main desk of a 500 plus room hotel property in large urban area.
- Managed the graveyard shift at front desk for property.
- Duties included overnight accounting tasks.
- Supervised other members of graveyard front desk team.
- Staffed front desk at family oriented property in large city.
- Responsible for all issues related to reservations and room accommodations.
- Received employee of the quarter award twice.
- Responsible for front desk receivables accounting.