Lisa Wilson
123 Fake Street | City, State, Zip Code
Cell: 000-000-0000
email@email.com
Professional Summary
Goal-oriented General Manager experienced with ensuring optimal guest experiences through diligent oversight of hospitality services and the staff providing such services. Identify and resolve staff conflicts, order necessary supplies and schedule essential services. Dedicated to remaining assertive, responsive and meticulous while ensuring effective hospitality operations.
Core Qualifications
- Strategic planning and organization
- Hands-on management style
- Strong motivator
- MS Office proficiency
- Budget analysis
- Stellar leadership abilities
- Dynamic communicator
Experience
General Manager, March 2013 – Present
Company Name – City, State- Establish hiring standards and staff training procedures.
- Implement policies for guest interactions.
- Plan and direct guest services.
- Ensured that rooms were properly prepared for new guests.
- Prepared weekly staff schedules.
- Quickly responded to any guest issues.
- Implemented a more effective reservation system.
- Tracked monthly expenditures and assisted with budget planning.
- Delegated responsibilities to assist managers and evaluated performance.
- Confirmed that spa facilities were compliant with health and safety regulations.
- Updated inventory tracking procedures.