123 Fake Street | City, State, Zip Code Cell: 000-000-0000 firstname.lastname@example.org
Goal-oriented General Manager experienced with ensuring optimal guest experiences through diligent oversight of hospitality services and the staff providing such services. Identify and resolve staff conflicts, order necessary supplies and schedule essential services. Dedicated to remaining assertive, responsive and meticulous while ensuring effective hospitality operations.
Strategic planning and organization
Hands-on management style
MS Office proficiency
Stellar leadership abilities
General Manager, March 2013 – Present
Company Name – City, State
Establish hiring standards and staff training procedures.
Implement policies for guest interactions.
Plan and direct guest services.
General Manager, June 2011 – March 2013 Company Name – City, State
Ensured that rooms were properly prepared for new guests.
Prepared weekly staff schedules.
Quickly responded to any guest issues.
General Manager, November 2009 – May 2011 Company Name – City, State
Implemented a more effective reservation system.
Tracked monthly expenditures and assisted with budget planning.
Delegated responsibilities to assist managers and evaluated performance.
Confirmed that spa facilities were compliant with health and safety regulations.
Updated inventory tracking procedures.
2009 Bachelor of Science, Hospitality Management University of California – City, State 2007 Associate’s Degree, Business Management University of California – City, State