Rebecca Albright
Professional Summary
Multi-tasking General Manager with proven success in the hospitality industry. Strong problem solving skills, flair for organization, ability to prioritize. Passionate about people and dedicated to customer service.
Core Qualifications
- Facilities Management
- Staff Supervision and Development
- Cash Handling
- Documentation
- Customer Service
- Conflict Resolution
- Cash Handling
- Communication
Work Experience
General Manager, June 2010 – June 2015
New Parkland Inn – New Parkland, CA
- Oversaw facilities management for the hotel, managed hotel personnel.
- Played pivotal role in hiring, training and discipline of hotel staff.
- Ensured guest satisfaction through reviews and surveys.
- Assisted with various duties such as greeting guests, check-in and dispute resolution.
- Wrote regular reports, handled banking transaction and performed other management duties as needed.
Front Desk Associate, June 2005 – June 2010
New Parkland Inn – New Parkland, CA
- Greeted visitors, checked guests in and out, answered questions, provided information on nearby activities.
- Handled cash and credit card transactions, entered information into hotel database, resolved customer issues.
- Cleaned front desk area and lobby, refilled supplies, performed numerous activities as required.
Education
2005 Associate of Arts – Hospitality Management
New Parkland Community College – New Parkland, CA