100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 firstname.lastname@example.org
Insurance Claims Representative with the experience and knowledge for investigating claims to both ensure legitimacy of statements and evidence, and to gauge the company’s liability in these claims. Will evaluate damage, review statements and calculate payments based on findings and policy guidelines. Efficiently manages priority and multiple projects with the intent of delivering exemplary customer service.
Eye for fraudulence
Investigation and reporting
Flexible and conscientious
Insurance Claims Representative – March 2007 to Present Amble Insurance Companies, New Cityland, CA
Record for highest number of inspection appointments.
Honored with Peak Performance Certificate (2012).
Successfully fought claimant litigation over payout denial in 50+ cases over three year period.
Participate in quality control audits.
Went with Adjusters, Underwriters or Agents to investigate claims and extent of damages.
Spoke regularly with policyholders via call center to discuss claims issues.
Insurance Claims Representative – March 2002 to February 2007 The Masterson Group, New Cityland, CA
Received Service Excellence Award twice (2004, 2006).
Specialized in uncovering fraudulent claims through undeniable evidence, recovering hundreds of thousands of dollars in overpayments.
Reviewed completed cases to ensure process was thorough and complete.
Assisted policyholders in fast paced call center environment.
2002 Bachelor of Arts, Business University of California, New Cityland, CA