HR Team Leader Resume Example

Caleb Calling

123 Fake Street | City, State, Zip Code
Cell: 000-000-0000
email@email.com

Professional Summary

HR Team Leader responsible for providing direction to human resources team and ensuring that quality customer service is offered at all times. Assist manager with development and implementation of staffing, training and telemarketing. Specialize in hiring, motivating and recognizing team of employees.

Core Qualifications

Oversees employee scheduling

Organizes staff meetings

Proficient at both written and verbal communication

Performance management

Technical capacity

Trains and promotes employees

Experience

HR Team Leader, April 2012 – Present
Company Name– City, State

• Exercise appropriate judgment in reporting department or employee concerns to upper management personnel.
• Establish work procedures and processes that support and implement the standards and procedures of the company.
• Assist manager with daily operation of the call center.
• Work as an active member and promoter of ongoing projects that are important to processes and company improvement.
• Decide how to manage employees and shares continual responsibility for the managing of employees, ensuring all calls are handled efficiently.
• Resolve any employee relations issues that arise and responds appropriately.

HR Team Leader, August 2008 – May 2012
Company Name– City, State

• Maintained a high-quality work environment for both employees and customers.
• Addressed any disciplinary or performance problems in accordance with company policy and appropriately documented all actions taken.
• Provided coaching, counseling, direction and resolution to any employees in need of personal assistance.

Education

2008 Bachelor of Science, Human Resources
University of California – City, State