123 Fake Street | City, State, Zip Code Cell: 000-000-0000 firstname.lastname@example.org
Experienced Client Support Specialist with the technical and interpersonal skill for assisting clients and customers with their computer issues. Has extensive background in selling and supporting hardware, software, appliances, electronics and more, operating both on- and off-site as needed.
Microsoft Certified Professional
Background in sales
Hardware and software
Strong customer support
March 2007 to Present Company Name., City, State Client Support Specialist
Lead specialist for a dozen of the company’s clients, including a Fortune 300 investment firm, a top advertising agency and two media companies, ensuring performance of their computer systems.
Design, install and support software systems and computer hardware.
Manage log that recorded transactions, call tickets, communications and resolutions.
Test and migrate code across multiple servers.
Supervise user acceptance testing and training.
March 2002 to February 2007 Company Name, City, State Client Support Specialist
Assisted customers in their selection of computers and accessories based on their circumstances.
Worked customer service desk, answering queries by phone, email and face-to-face.
Installed and fixed computer issues off-site.
Ensured customer experience was positive.
2014 University of California, City, State Bachelor of Science, Computer Technology