Vincent O’Hurley
100 Broadway Lane
New Parkland, CA, 91010
Cell: (555) 987-1234
example-email@example.com
100 Broadway Lane
New Parkland, CA, 91010
Cell: (555) 987-1234
example-email@example.com
Professional Summary
Experienced Client Support Specialist with the technical and interpersonal skill for assisting clients and customers with their computer issues. Has extensive background in selling and supporting hardware, software, appliances, electronics and more, operating both on- and off-site as needed.
Core Qualifications
- Microsoft Certified Professional
- Networking essentials
- Background in sales
- Hardware and software
- Strong customer support
- Training
Experience
March 2007 to Present Amble Tech Solutions, Inc., New Cityland, CA Client Support Specialist
- Lead specialist for a dozen of the company’s clients, including a Fortune 300 investment firm, a top advertising agency and two media companies, ensuring performance of their computer systems.
- Design, install and support software systems and computer hardware.
- Manage log that recorded transactions, call tickets, communications and resolutions.
- Test and migrate code across multiple servers.
- Supervise user acceptance testing and training.
- Assisted customers in their selection of computers and accessories based on their circumstances.
- Worked customer service desk, answering queries by phone, email and face-to-face.
- Installed and fixed computer issues off-site.
- Ensured customer experience was positive.