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Create ResumeCraig Emanuel
100 Broadway Lane
New Parkland, CA, 91010
Cell: (555) 987-1234
craigemanuel@example.com
Professional Summary
Proactive Desktop Support Manager that uses changing trends in technology to help keep the company network functioning at its maximum abilities. Adept at desktop software and hardware support, managing desktop changes and scheduling major upgrades. Specializes in mixed and enterprise environments.
Core Qualifications
- Certified technical expert
- Demands results
- Corporate planning
- Managerial skills
- Dynamic educator
- Works long hours
Experience
Desktop Support Manager, April 2010 – February 2015
Nylon Incorporated – New Cityland, CA
- Developed a new and more efficient way to track desktop support calls.
- Responsible for scheduling two major software platform upgrades.
- Created policies that lowered support response times considerably.
Desktop Support Manager, June 1994 – August 2003
Brand Incorporated – New Cityland, CA
- Updated the entire desktop client inventory.
- Reduced support response times by as much as 40 percent.
- Developed training courses that kept technicians updated on the latest technologies.
Education
1994 Bachelor of Science, Computer Science
Catskill College – New Cityland, CA