Desktop Support Manager Resume Example

If you’ve ever dealt with a PEBKAC problem, you know the majority of technical issues happen not by some accident of programming or hardware failure, but by human error. The same can happen with resumes; most problems with resumes aren’t matters of random chance. They occur because a candidate hasn’t learned the principles of good resume writing. If you’re ready to learn and apply those principles, our desktop support manager resume sample will show you the ins and outs of diagnosing and troubleshooting the problems with your resume so you can optimize its performance and reduce the risk of fatal errors in your job search. Looking for another tool in your resume troubleshooting arsenal? Try our resume builder for all the support you need to identify and mitigate the flaws in your resume documents.

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Craig Emanuel

100 Broadway Lane
New Parkland, CA, 91010
Cell: (555) 987-1234
craigemanuel@example.com

Professional Summary

Proactive Desktop Support Manager that uses changing trends in technology to help keep the company network functioning at its maximum abilities. Adept at desktop software and hardware support, managing desktop changes and scheduling major upgrades. Specializes in mixed and enterprise environments.

Core Qualifications

• Certified technical expert
• Demands results
• Corporate planning
• Managerial skills
• Dynamic educator
• Works long hours

Experience

Desktop Support Manager, April 2010 – February 2015
Nylon Incorporated – New Cityland, CA

• Developed a new and more efficient way to track desktop support calls.
• Responsible for scheduling two major software platform upgrades.
• Created policies that lowered support response times considerably.

Desktop Support Manager, June 1994 – August 2003
Brand Incorporated – New Cityland, CA

• Updated the entire desktop client inventory.
• Reduced support response times by as much as 40 percent.
• Developed training courses that kept technicians updated on the latest technologies.

Education

1994 Bachelor of Science, Computer Science
Catskill College – New Cityland, CA

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Why Is This a Good Desktop Support Manager Resume Sample?

A truly effective desktop support manager resume combines leadership with technical expertise to showcase a highly qualified management professional with a talent for problem-solving and keen technical acumen. Our desktop support manager resume sample accomplishes this with a one-page format that breaks your history and skills down to offer a 360-degree view of the value you present.

One of the strongest factors in your candidate profile is the opening summary. This summary catches the reader’s attention immediately with declarative statements of your top skills. In our desktop support manager resume sample, the sample candidate presents himself as a proactive leader with excellent prioritization and organization skills, and a deep understanding of how technology impacts business performance in multiple environments.

When hiring managers and recruiters review a resume, they’re operating with a mental checklist that covers specific skills they’re looking for in a candidate. The next section in the desktop support manager resume sample, the core qualifications, lets you check off multiple items on that list all at once and quickly inform employers that you’re exactly the candidate they want. This list of searchable keywords covers all the bases by focusing on desirable skills and listing them in a simple, succinct format.

Any technology professional knows that learning something is very different from actually applying it in a live enterprise IT environment. When it comes to your work history, you need to show that you’re experienced with the vagaries and unexpected occurrences that happen in a live business environment where hundreds or even thousands of devices, computers, and peripherals could fail at any moment for any reason. Use your work history to show that in the past, you’ve taken every measure possible to ensure maximum help-desk availability, fast response times, and disaster readiness. In our example document, the candidate consistently lists improvements to the support environment, from upgrades to improved policies, shorter response times, and new technology training.

Why You Need a Strong Desktop Support Manager Resume

Many people don’t think of desktop support as a standout role in a business organization; they relegate the function to the background and only remember the support team when something breaks. It’s your job to convince employers otherwise, and remind them that it’s desktop support managers like you who keep the business technology infrastructure from crashing and burning. You must also separate yourself from all the other candidates applying for the position.



A solid resume and a convincing presentation of essential skills, such as those in our desktop support manager resume sample, prove more than just your technical acumen. They prove that you’re indispensable to a thriving business, and show hiring managers exactly why they need you on their team immediately.

Costly Desktop Support Manager Resume Mistakes To Avoid

Employers need to rely on your technical expertise. They don’t need to know the configuration details of every device in the business network infrastructure. Too many desktop support managers and technical help-desk personnel treat resumes like instruction manuals and spec sheets, and get so lost in discussing components, equipment, and software that they forget to talk about themselves.

Your resume is about you. Sell yourself, not the technology, and showcase the skills employers want: strategic planning, technical expertise, and leadership skills. Condense any discussion of specific technologies to instances that showcase your expertise with them. Breaking down technical specifications doesn’t show expertise; you accomplish this, instead, by detailing instances where you used a particular technology to achieve a positive result, with measurable achievements such as the ones in our desktop support manager resume sample. Our example candidate focused on quantifiable metrics, outlining a 40-percent drop in support response times and improving efficiency in desktop support call tracking.

Conclusion

The second-best resume writing tip you’ll ever learn is to get out of your own way by learning the things you don’t know about effective resume development, and applying that knowledge with an expert touch. What’s the number one tip? Learn by example, and review our desktop support manager resume sample to understand how your end result should look once you’ve applied our best practices.