100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 firstname.lastname@example.org
Reliable Desktop Support Specialist that has a variety of technical certifications and continues to expand a growing knowledge base. Adept at addressing client issues directly, following company support policies and delivering support action logs when needed. Specializes in UNIX and other enterprise platforms.
Certified technical expert
Corporate presentation and communication
Meets all deadlines
Focused on the client
Works long hours
Desktop Support Specialist, January 2010 – February 2015 BCS Incorporated – New Cityland, CA
Responsible for making sure that all new desktop installs within certain departments went as planned.
Kept a weekly support log that was submitted directly to management.
Took part in two major desktop client upgrades.
Desktop Support Specialist, June 1995 – April 2004 Ingram Incorporated – New Cityland, CA
Helped collect support issues into a management summary.
Often sent to remote locations to administer direct desktop support.
Assisted in developing desktop operational training for employees.
1995 Bachelor of Science, Computer Engineering Gredo University – New Cityland, CA