IT support specialists help customers, either inside a company or externally, find answers to various questions. They do this in person or through phone calls, chat systems, or email. If you are interested in computers and their functionality, an IT support specialist job is a good option.
Here are the three IT support specialist resume formats that you can use to create your resume.
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Job Duties of an IT Support Specialist
Almost every industry or organization relies on technology. Most require IT support specialists to ensure computer systems are well-maintained, reliable, and secure. IT support specialists are part of the IT team of any company and usually report to the IT manager, but they can also serve outside customers through chat lines. Here is a list of job duties that an IT support specialist has to fulfill:
Installing, managing, and maintaining all IT-related systems, including hardware, software, database, networks, and video conferencing.
Assessing computer systems and suggesting changes, modifications, or improvements enhance the organization’s work efficiency while saving costs.
Performing system backups regularly.
Troubleshooting issues and resolving hardware and software application issues as soon as possible.
Assisting company staff or external clients by understanding the issues and coming up with practical solutions.
Developing a straightforward process to help outside customers, including writing a technical manual for company products.
Educating and training staff about new tech to ensure systems are used effectively.
Creating email IDs, setting up profiles, and issuing security entry passes to employees.
Maintaining reports about hardware and software systems.
Working with management on optimizing systems.
Installing and running security measures to safeguard computer systems.
Learning about new technologies emerging in IT.
IT Support Specialist Median Salaries
The annual median salary of IT support specialists is $50,507. Entry-level professionals can earn around $41,201, while IT support specialists with more than 20 years of experience can earn about $63,692.
Top Skills for IT Support Specialists
Professional and technical skills are essential for IT support specialists to succeed in helping customers with the company’s product.
Here is a list of skills most companies look for when hiring IT support specialists:
- In-depth knowledge of Microsoft Windows and Linux operating systems: As an IT support specialist, you not only have to configure and manage Linux and Microsoft operating systems and applications, you also troubleshoot any processing problems and provide software, hardware, and network support. Moreover, you would also have to guide and train the staff to use these operating systems effectively. These responsibilities will always be to aid the specialists in the company.
- Adept in LAN/WAN technologies: IT support specialists have to evaluate, test, and analyze the existing network systems, including LAN (local area network) and WAN (vast area network), to ensure the safety and security of a company’s information, credentials, and finances. You also have to conduct regular network maintenance to ensure that they work efficiently without causing any minor or significant interruptions.
- Proficient in software deployment: While working as an IT support specialist, you must integrate and support new software deployment in your organization. For this, you need to research new solutions that enhance the company’s productivity while also installing, testing, and running this software.
- Expertise managing and supporting an IT service desk: IT support specialists usually work out of an IT service desk where they tend to service requests, changes, and disruptions or outages and address user complaints quickly.
- Critical thinking: Apart from solid technical knowledge, you also need to have good critical thinking skills. An IT support specialist deals with different types of technological issues daily, and critical thinking will aid you in achieving results. For example, if your company faces an outage, your critical thinking skills provide you with preliminary solutions while you tend to the situation in a calm manner.
- Strong communication skills: IT support specialists have to communicate with non-technical staff on a day-to-day basis. It is your job to explain technical issues and fixes in a simple manner that everyone understands. It is also your responsibility to listen to user issues carefully and figure out how to solve them quickly or get managerial help.
Educational Requirements for IT Support Specialists
DegreeMost organizations prefer to hire IT support specialists with a bachelor’s degree in Information Technology or Computer Science. Institutions like the New Jersey Institute of Technology, Florida Atlantic University, and Pennsylvania State University offer comprehensive programs in both these areas; however, most universities and other institutions also provide options to educate yourself in IT. Some companies only require professionals to have an associate degree in computer technical support specialist.
CertificationsIt is essential for IT support specialists to have one or more certifications to add to your knowledge and enhance your credibility in the job market. These are some of the certifications available for IT support specialists:
- Technology companies: Google’s IT Support Professional Certificate program is a good choice for an entry-level IT support specialist as it covers a long list of essential topics you must know, such as troubleshooting and customer care, operating systems, networking, security, and system administration. Apple and Microsoft also offer a similar course for their operating systems. Meanwhile, companies like Cisco offer certified Technicians (CCT) programs, which include lessons in diagnosing, restoring, repairing, and replacing networking and system devices of Cisco. Which of those certifications you take will depend broadly on what kind of system the company you work for uses.
- Member associations: Comp TIA A+ Certification offers courses teaching the basics of networking and security forensics and installing, configuring, and maintaining both hardware and software applications.
- Universities and colleges: Institutions like Asher College offer those interested in IT certification in networking support through their Network Support Specialist Career Training course, which teaches networking fundamentals, advanced networking, and PC and network security. Many other colleges and universities also offer certifications in IT support, besides their regular degree programs.
IT Support Specialist Resume-Writing Tips
Writing an effective resume is one of the most important steps towards securing a job. Here are three of the top resume-writing tips that you should follow before applying for an IT support specialist job:
- Know when to focus on your educational qualifications: If you are an IT support specialist with several years of experience, focus on your experience while mentioning your primary qualifications, including your bachelor’s degree and relevant certifications. However, if you are an entry-level professional, provide all the details of your education, including degree and diploma, certificates, academic achievements, relevant coursework, clubs and organizations, and extracurricular activities.
- Customize your resume summary: A resume summary sums up your entire career experience and achievements in a few lines. It is the first thing recruiters see and helps make an impression. However, suppose you do not have the relevant experience. In that case, you can use the resume summary to highlight the skills you have mastered and tell the recruiter how you would contribute to the organization’s growth.
- Attach a cover letter: Not many give a cover letter the importance it deserves. Cover letters introduce yourself to the recruiter and let them know why you are the right candidate for the job. Always end your cover letter by suggesting an interview call or personal meeting for further discussion. To make it look more professional, keep the look of the cover letter similar to your resume.
What is the work environment of IT support specialists?
All industries need IT support specialists, including finance and insurance, management companies, telecommunications, and educational institutions. As support services are essential for companies, IT support specialists do not have a typical 9-to-5 job. You may have to work night shifts and during weekends as well.
What is the job outlook of IT support specialists?
As per the U.S. Bureau of Labor Statistics, IT support specialist jobs will grow 8% between 2019-2029. There will be 67,300 more IT support specialist jobs by 2029.
Are IT support specialists and IT network specialists the same?
IT network specialists and IT support specialists do have similar responsibilities. However, the former is usually responsible for analyzing, evaluating, and troubleshooting computer network issues, while the latter deal with hardware and software issues of an organization’s computer systems.