Introduction
Looking to stand out among the crowd? In the internet technology industry, a great resume can be the difference between getting an interview and having your application discarded unread. Show hiring managers and recruiters that you’re the one to hire with an impressive document that includes everything in our IT support technician resume template for Word. Together with our writing tips for your summary statement, skills list, work history, and education section, this model can maximize your chances of landing the job.
IT Support Technician Resume Template for Word
Oakdale, MA 11111
E: jferguson@anymail T: 555-555-2091
Summary Statement
Motivated and solutions-oriented IT professional dedicated to improving the user experience across a diverse range of technologies. Knowledgeable in network solutions for small businesses, large corporations, and individuals. Expert in planning and implementing information security solutions and IT processes within business objectives and service-level agreements.
Skills
• Malware and antivirus removal
• Cloud-based backups
• Operating system installation and upgrades on all platforms
• Networking solutions, including switch installation, wireless configuration, TCP/IP, and Microsoft Exchange Server account management
• Unix shell setup/configuration
• Client troubleshooting
• Internal documentation
• Help Desk and trouble ticket systems
Work History
IT Systems Analyst – Ford Construction Group – Boston, MA – August 2016 – present
• Perform duties on a team of three technicians that handle over 500 desktop, laptop, and mobile users within the company.
• Handle calls from Help Desk on support for internal and external applications, including Microsoft Office, Symantec Enterprise Vault, SEP, Altiris, internal proprietary applications.
• Move older Help Desk and PC Support SharePoint knowledgebase over to JIRA Wiki documentation.
• Assist in streamlining Windows 7 migration.
PC Lead Technician – Robertson Chrysler/Dodge – Somerville, MA – February 2013 – July 2016
• Provided in-house technical support on a variety of OS platforms.
• Installed and configured IP address and TCP/IP protocols.
• Maintained wireless network for technicians and implemented wireless diagnostic tool using WAP security.
• Managed Mac-to-PC file transfers.
• Configured and maintained Windows NT Server.
• Defined company software standards and testing.
• Configured in-vehicle Bluetooth systems for customers.
Online Communications Technical Support Engineer – MedHelp – Ashville, OR – December 2011 – January 2013
• Performed extensive onsite and remote PC systems and laptop support for WindowsXP, Microsoft Office 2007/2010, and Microsoft Exchange email for clients.
• Provided technical support for customers via email, phone, and remote control.
• Assisted with Active Directory support during upgrade, determined rights/permissions groups, and verified proper access.
• Managed company website and maintained web server for community forums and more than 5,000 forum users.
Desktop Support Engineer – Miller Institute for Learning with Technology – San Carlos, CA – March 2011 – December 2012
• Provided high-end desktop support for educators and administrators.
• Assisted in wiring classrooms and configuring networks.
• Provided one-on-one support and tutorials for teachers when needed.
• Assisted numerous teachers with integrating technology into their classrooms in the form of project-based learning.
Education
Bachelor of Science in Information Technologies – 2003
California Polytechnic State University
Certifications
Microsoft Technology Associate: IT Infrastructure – 2014
Cisco Certified Network Professional (CCNP) – 2005