Jerad Horner
123 Fake Street | City, State, Zip Code
Cell: 000-000-0000
email@email.com
Professional Summary
Reliable PC Technician with a very strong emphasis on customer service and customer satisfaction. Proven history of being able to repair legacy workstations and servers, working on wireless networking configurations and being able to install workstations and servers. Dedicated to making sure that the client always understands the technical issue so that it can be avoided in the future.
Core Qualifications
- Certified Software Technician
- Certified Hardware Technician
- Certified Network Technician
- Legacy Network Maintenance
- Network Installation
- Upgrades And Regular Maintenance
Experience
PC Technician, April 2010 – May 2015
Company Name, City, State
- Designated as the dedicated onsite PC technician for the largest account in company history.
- Collaborated with client management to plan several significant upgrades.
- Created a technical call chart that was submitted to the account managers each day.
PC Technician, June 1997 – January 2004
Company Name, City, State
- Responsible for submitting field call reports each day.
- Collaborated with lead technicians to plan client network maintenance.
- Designated as the primary technician for legacy support issues.
Education
1997 Bachelor of Science, Computer Engineering
Chase College – City, State