100 Broadway Lane New Parkland, CA 91010 Cell: (555) 987-1234 firstname.lastname@example.org
Highly organized and detail-oriented medical coordinator skilled in streamlining of patient care and facilitation of smooth daily functioning of the healthcare environment. Strong patient service background of compassionate, empathetic, yet objective-oriented attention. Experienced in most widely used computer programs, databases, medical terminologies and intake documents processing.
Discreet professional/HIPAA compliant
Excellent patient/staff communications
Organized team player
Skilled in administrative procedures
Certified nursing assistant (CNA)
Conflict and complaint resolution
Medical Coordinator, May 2009-May 2015 Cityland Regional Healthcare System – New Cityland, CA
Greeted patients, screened for health issue or concern, completed demographics information logging in database.
Directed and assisted patients in completion of required forms and paperwork, including intake documents and insurance verification.
Answered busy phone system, routing calls as necessary, resolving issues, answering questions and directing callers to appropriate departments.
Ensured waiting room was well managed and patient flow consistent.
Scheduled appointments for patient follow-ups and procedures.
Conducted staff communications regarding patient arrivals, issues, concerns and disposition.
Assisted nursing staff and other healthcare providers as needed and directed.
Greeted families, vendors, salespeople, visitors and other non-patients, directing to appropriate areas and policies.
Handled patient payments, ensured security of cash-on-hand and personal financial information.
2009 Associates of Arts, Marketing Community College of New Cityland-New Cityland, CA 2011 Certified Nursing Assistant Designation and Registration State of California