Telephone Triage Nurse Resume Example

When it comes to showing patients attentive care and making them feel valued as you discuss and prioritize their treatment, you know exactly what you’re doing. When it comes to conveying your passion for patient support in a resume, that’s where things may get a bit more difficult. No need to worry; we have a telephone triage nurse resume sample that provides a stellar example of how someone in the triage nursing field can craft a winning resume that captures a combination of dedication, compassion, and healthcare expertise. Our resume builder is another great tool to get started revising your resume and breathing life into your flat-lined job search.

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Bethany Morrison

100 Broadway Lane
New Parkland, CA, 91010
Cell: (555) 987-1234
example-email@example.com

Professional Summary

Highly trained Telephone Triage Nurse with strong communication skills and passion for helping individuals unable to conveniently access quality healthcare. Patient disposition able to prioritize patient concerns, redirect as appropriate and gain insight through comprehensive and direct questions. Particularly rewarded in provision of telephone care to the elderly, disabled, veterans and post-surgical individuals.

Core Qualifications

• 60 WPM Typing
• Microsoft Office
• Cerner Meditech Epic
• CPR/BLS/ACLS/PALS Certified
• Wound Care Instruction
• Behavioral Health Assessments

Experience

Telephone Triage Nurse, August 2009 – Present

Wounded Veterans Care, Inc. – New Cityland, CA

• Accept about 10 calls per day from wounded veterans throughout the United States presenting a wide array of health concerns primarily related to active duty service within war zones.
• Provide behavioral health assessments, depression screening, suicide risk assessments and guidance in dealing with immediate issues associated with PTSD.
• Recommend referrals to appropriate healthcare environments, emergency responders and medical personnel according to needs presented within the call.
• Ensure all call information is accurately and concisely entered into the EMR system for later retrieval, repeat call access and emergency response information provision.

Telephone Triage Nurse, April 2005 – August 2009
McDonnell Medical Technologies – New Cityland, CA

• Provided patient information, referrals and immediate health guidance to residents of remote communities without access to medical facilities or physicians within close proximity.
• Managed highly varied calls ranging from allergic reactions to labor and delivery, wound care to poison control.
• Accepted approximately 20 calls each working day with EMR data entry and referral provision.

Education

2005 Bachelor’s of Science, Nursing
Medical College of California – New Cityland, CA

2005 Registered Nursing Certification
State of California

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Why Is This a Good Telephone Triage Nurse Resume Sample?

Like any good nursing resume, our telephone triage nurse resume sample combines resume writing best practices with a focus essential to the healthcare field, emphasizing both in-depth knowledge of patient assessment and screening combined with the jobseeker’s empathy, compassion, and dedication to patient well-being. This means mixing hard and soft skills to build a persuasive case using the summary as an opener that introduces the candidate as a qualified medical professional with the ability to make accurate assessments over the phone and prioritize patient needs to provide a quality level of care. The summary further strengthens these statements by providing focus on specialty practice areas such as elderly, veteran, and post-surgical care.

While the summary makes a good pitch for soft skills supported by patient care expertise, the core qualifications section supplements with the ubiquitous but still essential basics required to succeed in a nursing job. These skills include typing, knowledge of office and healthcare software, certifications, and behavioral health assessments.

Moving on to the experience section of the telephone triage nurse resume sample, we have a clear example of action-oriented writing that begins each sentence with strong verbs such as “recommend,” “ensure,” and “managed,” using present tense for the current role and past tense for prior roles. We advise using action-oriented style to replace dull and redundant passive writing so readers get the real “wow” factor from your resume and gain a sense of your active involvement in every task. Supplement your job duties with accomplishments, using numbers where needed, such as calling out the average number of calls handled daily.

In the education section, the best practice is to list only your relevant degrees and credentials. The telephone triage nurse resume sample showcases one of the top essential certifications for nurses in a variety of practice areas: the Registered Nursing Certification. Succinct writing without excessive details is evident in both the RN Certification and degree.

Why You Need a Strong Telephone Triage Nurse Resume

Job prospects for licensed nurses are skyrocketing, with a projected growth of 16 percent versus the average six percent in other industries reported by the United States Bureau of Labor Statistics. There’s no better time to search for and seize timely opportunities, whether you’re seeking out your first job as a triage nurse or looking to make the move to a different environment. Without a solid resume, though, multiple opportunities are sure to pass you by without your qualifications even gaining a second glance. Your resume is key to attracting employer interest and painting a complete portrait of a healthcare professional with outstanding skills and a passion for patient advocacy.

For an example of the kind of resume that opens doors and attracts interview calls, review our telephone triage nurse resume sample and compare it to your existing resume document. Use our example to identify your strengths, and build from those to revise.

Costly Telephone Triage Nurse Resume Mistakes to Avoid

If you’ve never written a resume before — or even if you have — you might be guilty of a few blunders common not just among nurses, but in the healthcare industry as a whole. From doctors to orderlies, healthcare professionals have a tendency to use a format closer to that of the CV, which prioritizes academic qualifications and certifications over experience while providing little to no details about duties and accomplishments at specific jobs.

While this might work for renowned doctors at prestigious institutions, for others it’s a fatal career blow. Employers need to know your selling points and just what makes you right for the job. You need to include job descriptions much like those in the telephone triage nurse resume sample. If you’ve worked in a fast-paced environment with hundreds of beds versus a local clinic with only a dozen, you need to call out those qualifications and aggressively demonstrate your eligibility. Otherwise, employers will find you as faceless as a CV-style resume and pass you over.

Conclusion

Even if your work life is about compassion, you need to put yourself first in the competitive job market. Other candidates fight for jobs tooth and claw, so don’t hesitate to push yourself to the front of the pack with a resume that sets you apart from the rest. Review our telephone triage nurse resume sample and get started on your rewrite while the job market’s hot.