Shine With Our Quality Assurance Specialist Resume

Quality Assurance Specialist Resume Example

Introduction

Because it is often your first introduction to potential employers, a strong, well-written resume is essential to capturing their attention in a positive way. Creating an industry-specific document, like our quality assurance specialist resume template for Word, can help you stand out from a crowd of competing applicants and secure interviews. Follow the example and guidelines included below to learn more about the qualities of a job-winning summary statement, skills section, experience section, and education section.

Quality Assurance Specialist Resume Template for Word

Laurie Cumberland

High Mountain, Texas 11111

E: LaurieCumberland@email.com P: 555-555-3140

Summary Statement

Self-motivated and dependable quality assurance specialist with extensive experience performing well in a fast-paced and high-productivity environment. Detail-oriented with strong interpersonal, written, and verbal communication skills. Proficient in Word and Excel with a tested typing speed of 88 WPM.

Skills
•Exceptional analytical skills
•Resolution-oriented in conflict
•Experienced in managing multiple priorities
•Flexible and adaptable to shifting objectives and goals
•Command of English spelling, grammar, and punctuation
•Highly organized and efficient

Work History

Quality Assurance Specialist – Hometown Insurance Group, Wimberton, Texas – August 2013-Present
•Monitor phone calls and data entry of 75 employees to promote compliance with company regulations
•Audit customer service representative communications for efficiency, professionalism, and success in meeting caller needs
•Create and organize audit reports across four databases
•Develop and communicate recommendations to enhance quality of service
•Uphold all confidentiality and privacy codes regarding audit results and employee performance
•Scan calls to identify, accumulate, and log all voice signatures

Quality Assurance Specialist – The Georgetown Group, Georgetown, Texas – October 2010-August 2013
•Tracked and recorded volume of sales for 37 employees in real time
•Promoted to trainer after only two years
•Analyzed trends and generated bi-weekly reports for company leadership with recommendations for improvement
•Identified strengths and weaknesses in employee communication and problem-resolution and reported violations to company policy when necessary
•Developed and implemented new performance measurement system to streamline analysis process and promote a superior customer service experience
•Recognized areas of possible risk and designed innovative solutions to ensure adherence to legal and professional standards

Quality Assurance Specialist – Home Healthcare Corporation, Serenada, Texas – September 2007-October 2010
•Reviewed inbound and outbound calls for violations in company policy or credit and collection laws
•Logged quality assurance scores in Excel
•Communicated results and concerns to proper management through thorough reports
•Created and distributed weekly employee evaluations identifying demonstrated strengths and weaknesses
•Conducted customer follow-up calls to address poor scores and resolve concerns or complaints
•Generated quarterly excel reports for management review

Education

Bachelor of Science in Communications – in progress

Texas A&M University, College Station, Texas

Associate Degree in Communication Studies – 2014

Blinn Community College, College Station, Texas

Create Resume

Master Your Summary Statement

Think of your summary statement as your first impression. If it is weak or poorly written, a hiring manager may not even consider reading through the rest of your resume. On the flip side, a strong and well-developed summary statement can propel your resume to the top of the pile. For a summary statement that will wow potential employers from the start, follow the example of the quality assurance specialist resume template for Word and keep it concise. Three sentences or bullet points are sufficient. Most importantly, highlight your most applicable expertise and experience.

Quality Assurance Specialist Summary Statement Example

•Detail-oriented quality assurance specialist with extensive call center experience

•Exceptional communicator with strong oral and written communication skills

•Expert in analysis and identifying trends

Perfect Your Skills Section

Your skills section is an opportunity to plainly communicate your most valuable abilities in a way that is easy for hiring managers to read. To make the most of this section, concentrate on skills that are mentioned by the employer in the job description and use their original wording. This will help you get noticed through common resume scanning systems that search for key phrases. It is best to exclude skills that are not relevant to the specific position for which you are applying. Using these principles and the example of the quality assurance specialist resume template for Word, you can develop a skills section that helps you get noticed. Below are a few skills that are commonly desired in your industry. •Analysis and report generation •Strong attention to detail •Exceptional problem-solving skills

Polish Your Work History Section

A well-developed work history section can help tell your professional story by drawing attention to the responsibilities managed and accomplishments achieved in your previous positions. For maximum impact, include quantifiable metrics and specific results as often as possible. List your positions in reverse chronological order, beginning with your most recent job, and emphasize roles and experience that best align with the position for which you are applying. Also note how the quality assurance specialist resume template for Word utilizes strong action verbs at the beginning of each line. Here are some examples of a well-written work experience section. Quality Assurance Specialist – Williamson Corporation Call Center, Halletsville, Texas – June 2015-Present
•Receive Employee of the Year in 2016 for exceeding job requirements and expectations
•Design new performance evaluation system to promote efficiency and accuracy in reporting
•Compile and analyzed reports to identify opportunities for improvement and make appropriate recommendations
•Train 26 new employees in call evaluation, data compilation, and database use
•Lead bi-weekly meetings to communicate evaluation results with management Quality Assurance Specialist – Little Creek Health Care, Little Creek, Texas – October 2010-June 2015
•Generated Excel reports for supervisor to review
•Monitored inbound and outbound calls for superior customer service
•Promoted to trainer in 2013
•Scanned recorded calls for appropriate authorizations and generated hard copy authorization requests when necessary
•Analyzed customer feedback scores and comments to identify employee strengths and weaknesses
•Initiated review and update of company protocol in resolving customer concerns to improve customer satisfaction in a timelier manner, improving scores by 25 percent

Refine Your Education Section

Educational accomplishments that signify significant achievement or enhance your ability to perform well in the position at hand should be listed in this section. If an associate or undergraduate degree are required for the job, listing your high school information is unnecessary. If you graduated over 10 years ago, you can also exclude your graduation date. However, relevant continuing education courses, trainings, and certificates should be included.

Follow the structure of the quality assurance specialist resume template for Word and the example below to craft an education section that is clear and succinct.

Quality Assurance Specialist Education Section Example

Associate of Arts in General Studies – 2011

Austin Community College, Austin, Texas