Introduction
Because it is often your first introduction to potential employers, a strong, well-written resume is essential to capturing their attention in a positive way. Creating an industry-specific document, like our quality assurance specialist resume template for Word, can help you stand out from a crowd of competing applicants and secure interviews. Follow the example and guidelines included below to learn more about the qualities of a job-winning summary statement, skills section, experience section, and education section.
Quality Assurance Specialist Resume Template for Word
High Mountain, Texas 11111
E: LaurieCumberland@email.com P: 555-555-3140
Summary Statement
Self-motivated and dependable quality assurance specialist with extensive experience performing well in a fast-paced and high-productivity environment. Detail-oriented with strong interpersonal, written, and verbal communication skills. Proficient in Word and Excel with a tested typing speed of 88 WPM.
Skills
•Exceptional analytical skills
•Resolution-oriented in conflict
•Experienced in managing multiple priorities
•Flexible and adaptable to shifting objectives and goals
•Command of English spelling, grammar, and punctuation
•Highly organized and efficient
Work History
Quality Assurance Specialist – Hometown Insurance Group, Wimberton, Texas – August 2013-Present
•Monitor phone calls and data entry of 75 employees to promote compliance with company regulations
•Audit customer service representative communications for efficiency, professionalism, and success in meeting caller needs
•Create and organize audit reports across four databases
•Develop and communicate recommendations to enhance quality of service
•Uphold all confidentiality and privacy codes regarding audit results and employee performance
•Scan calls to identify, accumulate, and log all voice signatures
Quality Assurance Specialist – The Georgetown Group, Georgetown, Texas – October 2010-August 2013
•Tracked and recorded volume of sales for 37 employees in real time
•Promoted to trainer after only two years
•Analyzed trends and generated bi-weekly reports for company leadership with recommendations for improvement
•Identified strengths and weaknesses in employee communication and problem-resolution and reported violations to company policy when necessary
•Developed and implemented new performance measurement system to streamline analysis process and promote a superior customer service experience
•Recognized areas of possible risk and designed innovative solutions to ensure adherence to legal and professional standards
Quality Assurance Specialist – Home Healthcare Corporation, Serenada, Texas – September 2007-October 2010
•Reviewed inbound and outbound calls for violations in company policy or credit and collection laws
•Logged quality assurance scores in Excel
•Communicated results and concerns to proper management through thorough reports
•Created and distributed weekly employee evaluations identifying demonstrated strengths and weaknesses
•Conducted customer follow-up calls to address poor scores and resolve concerns or complaints
•Generated quarterly excel reports for management review
Education
Bachelor of Science in Communications – in progress
Texas A&M University, College Station, Texas
Associate Degree in Communication Studies – 2014
Blinn Community College, College Station, Texas