123 Fake Street | City, State, Zip Code Cell: 000-000-0000 firstname.lastname@example.org
Highly efficient Information and Referral Specialist with a stellar work record of professionalism and productive results. Expertise in utilizing available resources and coordinating with local and state officials to provide access to essential social services for individuals, families and seniors. Solid ability to work in high-volume, fast-paced environments while retaining the quality of services offered.
Customer service focus
Information and Referral Specialist, May 2014 – Present Company Name, City, State
Present seniors with information on available services ranging from in-home assistance to financial assistance.
Coordinate with local and state agencies on aging to remain updated on available services.
Refer seniors and their family members to appropriate local services that can provide the requested assistance.
Often go beyond what’s expected by making appointments for clients and following up to ensure satisfaction with results.
Information and Referral Specialist, August 2009 – April 2014 Company Name, City, State
Provided local families with access to community resources.
Assisted clients with any necessary paperwork.
Achieved a high rate of successful referrals based on follow-up evaluations.
Updated website to include valid links to available services and resources for greater access beyond regular center hours.
2009 Bachelor of Science, Social Services University of California, City, State