Work HistoryKeno Writer Runner / Relief Supervisor, 03/2009 to 08/2012Casino Arizona-Talking Stick Resort – Scottsdale, AZ
Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
Observe gamblers’ behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
Perform paperwork required for monetary transactions.
Resolve customer or employee complaints.
Report customer-related incidents occurring in gaming areas to supervisors.
Explain and interpret house rules, such as game rules or betting limits, for patrons.
Record, issue receipts for, and pay off bets.
Monitor and verify the counting, wrapping, weighing, and distribution of currency and coins.
Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
Secretary, 05/2004 to 03/2006The Hopi Tribe Special Diabetes Program – Kykotsmovi, AZ
Answer phone calls and direct calls to appropriate parties or take messages.
Attend meetings to record minutes.
Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Process payroll information.
File and maintain records.
Compile, transcribe, and distribute minutes of meetings.
Process and prepare memos, correspondence, travel vouchers, or other documents.
Keep a current record of staff members’ whereabouts and availability.
Enroll individuals to participate in programs and notify them of their acceptance.
Receive payment and record receipts for services.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
EducationDiploma: Apr 2010APOLLO COLLEGE – Phoenix, AZ Completed coursework towards Administration: Aug 1998NORTHLAND PIONEER COLLEGE – Keams Canyon, AZ High School Diploma: Jun 1993HOPI JR/SR HIGH SCHOOL – Keams Canyon, AZ