Skilled, adaptable and talented professional with solid knowledge in customer service, offering guest service reflecting high standards. Works well under pressure and deadline, organized, dependable, enthusiastic and a resourcefully. Proven capability of anticipating guests’ needs and fulfilling them appropriately. Hands on experience of maintaining a professional yet comfortable .
Caring and sensitive
Home and hospital removals
Human Remain transporter 11/2011 to 02/2013
De Remuvo Serviceâ‚¬â€œ Miami, FL
Displayed the highest level of professionalism and sensitivity when dealing with grieving family members.
Confer with customers by telephone or in person to provide arriving schedule time.
Request personal information of the deceased and family in charge of service payment.
Discussed pre-arranged service with the person in charge of payment.
Arranged transportation between sites for the remains, mourners, pallbearers and members of the deceased.
Banquet Server 01/2001 to 11/2009
Hotel Biltmore/Sheraton Hotel â‚¬â€œ Miami, FL
Greeted guests as they arrive in the banquet hall.
Served drinks and take orders.
Explained menu items and food content.
Ensured consistency in preparation and presentation of food items.
Maintained kitchen sanitation if and when required.
Assisted with catering events.
Strived to exceed guest expectations.
Ensured a clean, safe and sanitary environment.
Cashier 02/1999 to 05/2000
Goodwill Industryâ‚¬â€œ North Miami, FL
Received payment by cash, check, credit cards, vouchers, or automatic debits.
Issued receipts, refunds, credits, or change due to customers.
Assisted customers by providing information and resolving their complaints.
Established or identify prices of goods, services or admission, and tabulated bills using calculators, cash registers, or optical price scanners.
Greeted customers entering establishments. Answer customers’ questions, and provide information on procedures or policies.
Processed merchandise returns and exchanges.
Maintained clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Stocked shelves, and marked prices on shelves and items.
High School Diploma: 1980 Nuestra Senora del Carmen Catholic High School– Guatemala, Guatemala