Introduction
Whether you are just beginning your job search or have been at it for months, now is a great time to scrutinize your resume. Hiring managers want to learn what you have done, what you can do, and why you’re the best candidate for the advertised position—and they want to learn all of this within about five minutes of scanning your resume. Rise to the challenge by using our receptionist resume template for Word and helpful tips to craft the absolute best versions of the summary statement, skills, work history, and education sections of your resume.
Receptionist Resume Template for Word
123 Fake Street | City, State, Zip Code
E: email@email.com T: 000-000-0000
Summary Statement
Organized and time-efficient receptionist with advanced skills in customer service and office maintenance. Multi-tasking professional adept at maneuvering administrative databases and software, who enjoys taking on new responsibilities and working within a team. Proficient in data entry, scheduling, and bookkeeping.
Skills
•Customer service
•MS Office and administrative software
•Data Entry
•Social media management
•Bookkeeping
•Scheduling
•Inventory control
•Office maintenance
Work History
Receptionist – Company Name, City, State – 6/2013 – Present
•Maintain an intricate telephone switchboard in a high-volume environment, consistently offering prompt and professional service to callers
•Use a friendly and professional tone to greet all arriving clients, determine the reason for their visit, and connect them with the appropriate department in a timely manner
•Overhaul the company’s entire filing system, transitioning from paper to electronic records, and increasing daily productivity by 40 percent
•Succeed in retaining important clients by resolving complaints and account issues and providing continual correspondence through telephone and email with a same-day response policy
•Organize the manager’s schedule regarding conferences, appointments, and meetings, prioritizing according to deadlines, booking travel and accommodation, and rescheduling when necessary
•Received promotion to front desk team leader for outstanding customer satisfaction rates confirmed by surveys and reviews, as well as organized and progressive record maintenance techniques
Receptionist – Company Name, City, State – 2/2009 – 7/2013
•Handled a multi-line telephone system to answer calls quickly and efficiently and provide a range of services to callers, including scheduling appointments, answering questions, and taking messages
•Upheld a professional, well-supplied reception area by consistently cleaning and organizing the visitor lobby and front desk and monitoring the supply inventory
•Processed payments and kept detailed records and receipts of all transactions
•Utilized an in-depth understanding of the company’s policies, products, and services to provide clients with quotes as well as resolve customer complaints
•Implemented a database “cleanup” software that reorganized all files and systems and succeeded in earning the company an additional $20,000 per year in profits
•Performed bookkeeping duties such as balancing pay records and accounts, analyzing all invoices and receipts, and compiling financial update reports for the head manager
Education
Associate of Arts in Customer Service – 2009
Community College of Denver, City, State
Master Your Summary Statement
Your summary statement is like your 30-second elevator pitch to potential employers. If it fails to impress hiring managers, your resume may end up in the trash before they read any further. That is why it is essential to incorporate vital skills, relevant work history, and attractive personality traits to grab their attention and encourage them to read on.
This section should be written in first person and include the position’s title. You want to effectively illustrate your professional capabilities, but you don’t want your summary to become too lengthy. Limit it to three sentences, as our receptionist resume template for Word exemplifies, or three bullet points, as shown in the example below.
Receptionist Summary Statement Example
•Qualified receptionist with eight years’ experience in office administration
•Proficient in office databases, software, and switchboards
•Respectful professional with scheduling, log keeping, and interpersonal communication skills
Perfect Your Skills Section
The skills section of your resume is a list of bullet points containing your most impressive and relevant skills to the job at hand. Look at the receptionist resume template for Word and read the following tips to better understand how to create this section.To grab the attention of employers and pass through various applicant tracking systems, incorporate key phrases from the job description into your list of skills, and make sure to write them word for word. Use short phrases so it can easily be scanned, and do not use end punctuation. Remember to only list skills that are pertinent to the desired job.The following skills are significant to your industry. Use whichever ones are pertinent to you.•Office Administration•Log keeping•Customer service
Polish Your Work History Section
The work history section of your resume is where you will detail your prior employment. As you can see in the receptionist resume template for Word, it should list key responsibilities as well as special accomplishments. Use the information below to help format and write your work history.To grab hiring managers’ attention, use a strong action word to begin each line, such as “managed” or “performed.” Paint a clearer picture of your capabilities by using numbers, percentages, and other metrics to quantify your achievements. Use reverse chronological order and don’t list more than the past 15 years of your career. For additional help, look to these examples:
Receptionist – Kingley Corporation – City, State – 6/2013 to Present
•Greet customers in person and on the phone in a friendly and professional tone
•Proofread internal and external memorandums, transcribe the handwriting of various staff members, and file and organize records on a daily basis
•Introduce a more efficient, computerized bookkeeping system that exposed payment discrepancies and billing mistakes, saving the company an average of $10,000 per year
•Perform scheduling, log keeping, and bookkeeping duties on a daily basisReceptionist – Barney & Billows, LLC – City, State – 4/2009 to 6/2013
•Maintained an organized, welcoming, and comfortable visitor lobby and reception area
•Provided excellent customer service to visitors and callers while performing administration duties such as filing and reporting
•Implemented progressive database software to accelerate order processing, increasing the company’s annual profits by 10 percent
•Resolved customer complaints, answered customer inquiries, and provided quotes on products and packages in a timely manner
Refine Your Education Section
The education section of your resume should not be overlooked, as many positions require specific qualifications. Highlight your academic experience quickly and effectively by using our receptionist resume template for Word as an example and following our accompanying guidelines.
Keep your list relevant. If you graduated from college, don’t mention your high school, and only list your GPA if you are a recent graduate. List certificates, licenses, and professional development courses if they are applicable to the job to which you are applying. Feel free to highlight special honors as well.
Receptionist Education Section Example
Associate of Arts in Business – 2008
Red Rocks Community College, Lakewood, CO