123 Fake Street | City, State, Zip Code
000-000-0000
email@email.com
Objective
To obtain a position as ICU Nurse in an acclaimed hospital to provide quality patient care and medical service to its clients
Summary of Qualifications
License/ Certification: Registered Professional Manager for Medical ICU and Progressive Care
Strong clinical knowledge, financial skills and managerial skills
Proficient in using MS Office Suites and PC applications
Experience in Critical Care, BLS and ACLS
Knowledgeable and compliant to HIPAA
Practices non-disclosure of patient files and conditions
Professional Experience
Manager Nurse- ICU, January 2007- Present
Company Name, City, State
Responsibilities
Visited and attended 25% of patients daily with focus on patient satisfaction.
Assisted and helped with successful patient complaint resolution with immediate service recovery initiates with successful resolution.
Investigated and looked into patient complaints with prompt follow-up.
Conducted surveys and interviews to get public’s appraisal of existing offered services.
Took note of suggestions and recommendations from patients and reported feasible ideas, for consideration by management.
Conducted and led 2 post-discharge calls/contacts to patients/family daily with provision of follow-up to Nurse Director.
Staff Nurse- ICU, May 2004- December 2006
Company Name, City, State
Responsibilities
Assisted patients and rendered services to ensure that they are in their best condition.
Checked and monitored patients’ progress by the hour, especially those who are admitted with alerted conditions.
Sustained patients with the proper diet and medication, as required by the medical doctors.
Executed and performed patient documentation, direct patient care/ assessment and medication administration.
Participated and took part in the quality improvement process.
Initiated and maintained positive relationships with patients/customers.
Supported the hospital in their venture towards providing proper, advanced and affordable healthcare.
Education
Master’s Degree in Nursing, 2004
Yale University
Bachelor’s Degree in Nursing, 2002
Yale University