Isabella Davis
123 Fake Street | City, State, Zip Code | 000-000-0000 | email@email.com
Summary
Enthusiastic customer service with in-depth knowledge of sales and training. Responsible Cashier with 3 years in retail and customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Highlights
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Accomplishments
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Sales
- Consistently generated additional revenue through skilled sales techniques.
Multi-tasking
- Cashiered with two cash registers at once in tandem to maximize customer flow.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Experience
11/2010 to Current
Team TrainerCompany Name City, State
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Trained new employees quarterly.
- Computed accurate sales prices for purchase transactions.
- Resolved product issues and shared benefits of new technology.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Replenished merchandise shelves with items from the stockroom.
- Assisted customers in finding out-of-stock items.
- Processed merchandise returns and exchanges.
Education
Associate of Arts: Food Management , University of Southern Indiana City, State, USA
2010
High School DiplomaMater Dei City, State, USA
2010
High School Diploma: Culinary Arts , SICTC City, State, USA