100 Main Street, Cityplace, CA, 91019 | (555) 322-7337 | firstname.lastname@example.org
Organized Collections Manager who successfully founded and operates a growing collection agency. Strategic problem-solver who seamlessly works across all levels of an organization to uncover cost-cutting and revenue-producing opportunities.
Client and vendor relations
Credit and Collections
Advanced problem solving skills
Sales and Marketing
Increased collection percentage of all client portfolios by 15%.
Oversaw implementation of new phone system which resulted in more cost-effective service.
Investigated and analyzed client complaints to identify and resolve issues.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Owner06/2008 to Current
Proactive Collection Service LLCPortland, OR
Formulated a comprehensive business plan complete with clear and actionable sales goals and targets.
Operations Manager05/1999 to 06/2008
Smart WirelessPortland, OR
Executed accounts receivable reporting enhancements and reconciliation procedures.
Radio BroadcastingMt. Hood Community CollegeGresham, OR, United States
1988 – 1990
Inventory Management Specialist – Security PoliceUnited States Air ForcePruem, DE, Germany
1982 – 1987
Art EducationChemeketa Community CollegeSalem, OR, United States
1978 – 1980
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