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Jeffery Bender
3472 Middleville Road
Los Angeles, CA 90017

  • Excellent Customer Service ‘ Inventive and Modern Marketing Techniques and Strategies
  • Hands-on Professional
  • Experienced in Quality Assurance Procedures
  • Strong leadership skills
  • Competent and Team Player
  • Thorough knowledge in administrative tasks
  • Computer/Internet proficient
Professional Accomplishments

  • Managed accounts of over 1500 clients.
  • Developed and revised the quotes for hardbound books.
  • Communicated with schools and public libraries to market educational books.
  • Provided training to sales marketers.
  • Provided orientation to telemarketers.
  • Resolved conflicts and issues escalated by telemarketers.
  • Conducted site visits to educational institutions.
  • Developed advanced marketing strategies.
  • Assisted other team members in professional staffing.
  • Provided regular operational reviews on marketing activities.
  • Supervised contract support for GSP Broadband systems.
  • Reduced employee turnovers.
  • Designed unique position for displaced employees and staff.
  • Responsible for the 75% increased sales of National Book Supply for the year 2005
  • Increased sales of Encyclopedia by 12% by reactivating old accounts.
  • Retrieved and revived dormant accounts by introducing promotions and packages.
  • Coordinated installation of fiber optic devices in rural areas.
  • Authored procedural manuals on employee job descriptions.
  • Coordinated with field supervisors to ensure compliance with cable installation.
Work History

  • Business Manager & Accounts Representative, National Book Supply, San Antonio, TX, 2008 ‘ Present
  • Field Coordinator, Grolier International, Los Angeles, CA, 2006 – 2008
  • Supervisor, CCTV Broadband Connects, Burbank, CA, 2004 -2005
  • Communications Specialist, Haber Inc., Santa Ana, CA, 2002 ‘ 2004
  • Education Manager, CDO Textbooks, Hollywood, CA, 2000 ‘ 2002
  • Education Coordinator, H.A. Stiles Company ,San Francisco, CA, 1999 – 2000
Texas A&M University, College Station, TX

B.S. in Business Management
Texas A&M University, College Station, TX


  • NCTI Certified
  • ABM Certified
  • MBA Certification
  • Effective Marketing Strategies
  • 7 Developmental Techniques in Marketing
  • Stress Management
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