Dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop computers. Seeks a role offering opportunities for long term professional growth and development.
Windows and Linux
CISCO router management
Routing protocols knowledge
Print servers maintenance
FTP servers knowledge
Remote access support
Desktop and laptop repair
Wireless Access Point
User account creation
Skilled in HTML, HTTP and IP
Desktop Technician, 06/2011 to 00/00-1
School District of Jefferson – Jefferson, WI
Installed software and operating systems on 10,000 company computers.
Set up and configured hardware and software on company equipment.
Restored data, operating systems, files, documents and drivers.
Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
Resolved virus and malware issues with a 95% success rate.
Resolved customer issues in a clear, courteous and straightforward manner.
Resolved problems with malfunctioning products.
Maintained and monitored the server room, the wireless network and other server infrastructure.
Set up staff workstations with PCs, Macs, phones and laptops.
Built server systems and installed into racks.
Upgraded and expanded network systems and their components.
Sales Associate, 06/2008 to 00/00-1
Wal-Mart – Jefferson, WI
Processed cash and credit payments rapidly and accurately.
Responded to all customer inquiries thoroughly and professionally.
Placed special merchandise orders for customers.
Greeted customers in a timely fashion, while quickly determining their needs.
Answered customer questions about product availability and shipment times.
Recommended merchandise to customers based on their needs and preferences.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Contacted other store locations to determine merchandise availability.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Prioritized helping customers over completing other routine tasks in the store.
Built relationships with customers to increase likelihood of repeat business.
Associate of Science: Computer Systems Administration, Current