Customer service requires a skill set that not everyone has. They need to be able to provide a positive experience for customers before, during, and after they make a purchase. While this may seem simple enough on the surface, it’s often difficult to maintain a positive attitude with a challenging or demanding customer, but that’s the job.
Employers that hire customer service representatives are showing their commitment to satisfying their customers’ simply good business. The goal is to create customer loyalty. You may interact with customers face-to-face, on the phone, or through written correspondence. In all cases, maintaining a helpful tone is critical. Patience, the ability to listen, and knowing the right questions to ask are trademarks of a quality customer service representative. Answering customers’ questions, taking orders, signing customers up for services, and resolving complaints are tasks that are most often handled by customer service.
Not all customer service positions are in retail. Utilities, cable companies, banks, and wireless phone companies all provide customers with a customer service number to call. No matter what the business, on-the-job training is required so the individual understands company policy and just how much authority they have to make decisions to satisfy a customer.
Benefits of Working in Customer Service
Working in customer service provides an excellent overview of the company, their policies, and possible opportunities in other areas. The strong relationships you build can go a long way when you’re considering advancement. A positive attitude is a plus no matter where you work, and as a successful customer service representative, you already have that reputation.
Why You Need a Resume
Your resume should reflect not only the positions you’ve held, but your successes in those positions. If you’ve built strong relationships within a company, and if you’re continuing your education, that information should be highlighted in your resume. Whether you’re hoping to advance at your current place of employment or you’re looking outside, you want to mention your career achievements. Resume-Now can provide examples of well-written resumes to get you started.
Customer Service Resume Questions
1. What goes in the header of a customer service resume?
The header of your resume is where you give important contact information. A proper heading is at the top of the page and centered. It starts with your full name. Do not use nicknames. Follow this with your city and state, your email address, and your telephone number. Avoid silly email addresses. Look at the customer service resume sample for a good example of a header.
2. What should you include about your accomplishments on your customer service resume?
Customer service is a competitive industry because managers judge their employees’ performance. If you have accomplished something in a past position, it is essential to include that on your resume. A good customer service resume sample includes metrics and details about accomplishments that are verifiable. For example, instead of saying you helped increase customer retention, say you helped increase customer retention by 15%.
3. What’s the best length for a customer service resume?
One of the main things to take away from the customer service resume sample is how succinct and to the point it is. Hiring managers are very busy. They do not want to sift through pages of information on one applicant. You need to condense your resume to one page, ideally. If you have trouble getting your resume to fit on one page, consider using our resume builder, which takes you through a step-by-step process to create an appropriate length resume quickly.
4. What’s the best way to show you work well in a team on a customer service resume?
Teamwork is extremely important in any customer service position. A customer service resume sample typically includes good examples of how to showcase teamwork since it is a skill that is essential to this career field. You can work this into various parts of your resume. Mention your teamwork experience in the summary statement, and include it in the skills section. The work experience section allows you to elaborate on your abilities and give specific examples of when you worked in a team, which strengthens your resume.
5. If you’ve never held a customer service job before, how do you make a customer service resume?
Customer service is a great industry to get into when you have no experience because you can easily relate the skills you have to work requirements in this field. Many of the important skills are things that come naturally, such as good communication and a friendly demeanor. So, you want to stress such abilities by ensuring the skills section is prominent in your resume.
You also want to relate anything you have done to the job. For example, when you have no formal work experience in the field, you can use volunteer work instead. Check out the customer service resume sample for how to do this. You also can list education related to this career, such as courses in communication or sales.
Customer Service Resume Templates
How to write a Customer Service Resume
1. Start by listing your professional accomplishments
On a piece of scratch paper, write down all of your amazing accomplishments and career highlights.
2. Inspect Customer Service resume samples to help navigate the resume creation process
Browse through our resume samples to find one that can guide you as you make your own.
3. Design a header to place at the top of your Customer Service resume
Make a header that includes the following information: your full name, email address, phone number, and personal website (if you have one).
4. Build an effective summary statement for your resume
Make a brief statement that covers the most important elements of your professional self. Cover your achievements and areas of expertise. Check the job description to make sure it aligns with your statement.
5. Include your skills in a qualifications or areas of expertise section
Right below your summary statement, make a list of your best Customer Service skills. Make sure they apply to the job description.
6. Showcase your Customer Service experience in a work history section
Include your relevant past jobs. Provide the company names, your dates of employment, and your title.
7. Include a concise account of what you did at each job listed
In bullet point form, detail your duties and achievements at each job. Use the list you made in step one as a guide. Make sure your points are applicable to the job description.
8. Present your education
Remember to include the highest degree or diploma you obtained. Include the name of the school and the year you got it (or will get it).