What it’s Like to Work in the Customer Service Field
Customer service requires a skill set that not everyone has. They need to be able to provide a positive experience for customers before, during, and after they make a purchase. While this may seem simple enough on the surface, it’s often difficult to maintain a positive attitude with a challenging or demanding customer, but that’s the job.
Employers that hire customer service representatives are showing their commitment to satisfying their customers’ simply good business. The goal is to create customer loyalty. You may interact with customers face-to-face, on the phone, or through written correspondence. In all cases, maintaining a helpful tone is critical. Patience, the ability to listen, and knowing the right questions to ask are trademarks of a quality customer service representative. Answering customers’ questions, taking orders, signing customers up for services, and resolving complaints are tasks that are most often handled by customer service.
Not all customer service positions are in retail. Utilities, cable companies, banks, and wireless phone companies all provide customers with a customer service number to call. No matter what the business, on-the-job training is required so the individual understands company policy and just how much authority they have to make decisions to satisfy a customer.
Benefits of Working in Customer Service
Working in customer service provides an excellent overview of the company, their policies, and possible opportunities in other areas. The strong relationships you build can go a long way when you’re considering advancement. A positive attitude is a plus no matter where you work, and as a successful customer service representative, you already have that reputation.
Why You Need a Resume
Your resume should reflect not only the positions you’ve held, but your successes in those positions. If you’ve built strong relationships within a company, and if you’re continuing your education, that information should be highlighted in your resume. Whether you’re hoping to advance at your current place of employment or you’re looking outside, you want to mention your career achievements. Resume-Now can provide examples of well-written resumes to get you started.
Customer Service Resume Templates
- Call Center Resume Templates
- Customer Service Management Resume Templates
- Customer Service Representative Resume Templates
- Restaurant and Food Service Resume Templates
- Retail Resume Templates
- Technical Support Resume Templates
How to write a Customer Service Resume
1. Start by listing your professional accomplishments
On a piece of scratch paper, write down all of your amazing accomplishments and career highlights.
2. Inspect Customer Service resume samples to help navigate the resume creation process
Browse through our resume samples to find one that can guide you as you make your own.
3. Design a header to place at the top of your Customer Service resume
Make a header that includes the following information: your full name, email address, phone number, and personal website (if you have one).
4. Build an effective summary statement for your resume
Make a brief statement that covers the most important elements of your professional self. Cover your achievements and areas of expertise. Check the job description to make sure it aligns with your statement.
5. Include your skills in a qualifications or areas of expertise section
Right below your summary statement, make a list of your best Customer Service skills. Make sure they apply to the job description.
6. Showcase your Customer Service experience in a work history section
Include your relevant past jobs. Provide the company names, your dates of employment, and your title.
7. Include a concise account of what you did at each job listed
In bullet point form, detail your duties and achievements at each job. Use the list you made in step one as a guide. Make sure your points are applicable to the job description.
8. Present your education
Remember to include the highest degree or diploma you obtained. Include the name of the school and the year you got it (or will get it).