100 Main Street, Cityplace, CA, 91019| H: (555) 322-7337 | C:(555) 322-7337 firstname.lastname@example.org
Hard-working, experienced employee and I stay focused on positive results and client satisfaction. Reliable, conscientious and capable of taking initiative. Highlights Training staff Strong communication skills Communication skills Client satisfaction q Excellent verbal communication Perform well in high-demand, fast-paced q Relationship/team building environments Fast learning Stock maintenance Commitment to quality and service Guest relations Accomplishments Student of the year at Allegan County Vocational Center in 2010 q High school GPA 3.0 Manager of the Oasis Cosmetology License Pending
Certificate Hair Analysis: q Client Consultation q Highlighting q Perms Relaxers Specialized Coursework: Skin Analysis q Masque Therapy Manicuring q Pedicuring Facials Wayland High School 2010 Moline, MI, United States General Diploma q General Studies Additional Information q END LivePerson Monitor.
Hostess/Chasier Gun Lake Casino Wayland, MI
Greeted each customer with friendly eye contact q Greeted guests and sat them at tables or in waiting areas q Located items requested by customers q Spoke with patrons to ensure satisfaction with food and service q Provided excellent customer service q Provided guests with menus q Accepted payment from customers and made change as necessary.
Server/Hostess Jul 2010 to Feb 2012
Logans Roadhouse Grandville, MI
Filled beverage and ice dispensers q Greeted each customer with friendly eye contact Kept drink stations clean and ready for q Took beverage orders from serving staff or directly from patrons Trained new employees Cleared and re-set tables at conclusion of each guest meal Communicated with customers regarding orders, comments, and complaints q Answered telephone calls and responded to inquiries.
Packaged take-out foods and served food to customers q Attempted to limit problems and liability related to customers’ excessive drinking.
Manager Sep 2009 to May 2010
Oasis Allegan, MI
Achieved high customer satisfaction for for all guests.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Provided coaching, mentoring, and consultation to staff to enhance the best customer experience possible.
Handled guest complaints, maintaining a positive dining experience for all restaurant patrons.
Enforced safety procedures in accordance with facility policies and government regulations.
Reviewed weekly inventory charts and recorded facility needs.
Accountable for all staff development, budgeting and supply ordering.
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