100 Main Street, Cityplace, CA, 91019| | C:(555) email@example.com
I am very dedicated and motivated to provide exemplary customer service.
Customer service expert
Adaptive team player
Type 100 wpm
Strong organizational skills
Team Leader, Answering Service09/2012 to 03/2013, A Better ConnectionGilbert, Az
Started as an operator taking inbound calls and was promoted to team leader within 3 months.
Enforced policies and procedures to ensure quality service to all clients, callers and call center employees.
Reviewed calls on a weekly basis with employees to maintain customer satisfaction.
Supervisor Telephone Operators 04/2007 to 09/2012, Answer 1 CommunicationsPhoenix, Az
Promoted from Agent to Supervisor after 1 year.
Provided excellent customer service to all callers and clients.
Demonstrated mastery of all client scripts and accounts.
Addressed customer complaints in a timely and accurate fashion.
Developed effective relationships with all departments through clear communication.
Supervisor, DME Patient Service Representatives04/2001 to 01/2004, Walgreens HomecarePhoenix, AZ
Monitored the daily activies of 8-10 representatives to ensure quality customer service to hospitals, patients and doctors offices requesting durable medical equipment.
Implemented and improved programs to maximize customer satisfaction and manage representatives.
Carefully reviewed medical records to obtain verification of medical necessity and upheld all privacy policies associated with HIPAA and JCAHO.
Client Care Coordinator10/1999 to 04/2001, Gentiva/CarecentrixPhoenix, AZ
Coordinated the delivery of durable medical equipment to patients going home from the hospital or doctor’s office.
Verified patient’s eligibility and benefits to insure proper billing.
Communicated with doctor’s nurses and durable medical equipment providers for the care of each patient.
1999, GEDPhoenix, AZ, USA
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