I have four years of leadership experience. I know basic Spanish speaking skill, this makes guests feel more comfortable with me.
Full service restaurant background
Interviewing and training ability
Proficiency in inventory and ordering
Hiring and training
Strong customer relationship builder
Ability to handle fast-paced environment
Proven leadership skills
Reliable, punctual and committed to customer service
I had a guest have a terrible experience with our bartender. When they got home they complained and received a gift card for a second chance. The next Sunday they were served by me. They reported back to my area director and said I provided them the best service ever. They then became regulars of mine every week, when at first they were never going to return.
Games Sr. Area Supervisor
March 2008 to November 2013 Worlds of Fun － Kansas City, MO
I started as a games cashier but was promoted to lead and then the following year I became supervisor. I supervised over 100 employees. I made schedules, ordered merchandise and made sure the guest's were having the best day ever.
September 2012 to Current Olive Garden － Liberty, MO
Accepted payment from customers and made change as necessary. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.Won ôServer of the Monthö award on three separate occasions.
Guest Service Coordinator
January 2012 to January 2013 Ruby Tuesday － North Kansas City, MO
I started as a server but was quickly promoted to be in charge of training. Then I became the guest service coordinator. I was in charge of reservations and the guest experience. I supervised employees, performed audits, and counted inventory.
Associate of Arts : Hospitality Services, 2013 Maple Woods － Kansas City, MO, United States
Kris Peterson, Education Advisor
Office: (913) 963-1200
Cole Lindbergh, Manager
Office: (816) 303-5026
Sandy Wilshaw, Owner
Office: (816) 303-5026
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