Motivated customer service specialist with over 10 years experience in a fast-paced, team-based environment. Personable and professional under pressure and delivers positive experiences through high-quality customer care.
Active listening skills
Creative problem solver
Exceptional communication skills
Excellent people skills
Exceptional customer service
OVERNIGHT FREIGHT TEAM, Ã‚ 05/2010 to 06/2011
Ã‚ WALMARTÃ‚Ã¢â‚¬â€œ LAS VEGAS, NV
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Worked with the management team to implement the proper division of responsibilities.
PREP COOK, Ã‚ 07/2008 to 04/2010
Ã‚ SUMMERLIN HOSPITALÃ‚Ã¢â‚¬â€œ LAS VEGAS, NV
Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
Promptly and empathetically handled guest concerns and complaints.
Prepared a variety of foods according to customers’ orders or supervisors’ instructions, following approved procedures.
MEDICAL ASSISTANT/CAREGIVER, Ã‚ 05/2006 to 07/2008
Ã‚ E.Z. STAFFING INC.Ã‚Ã¢â‚¬â€œ GLENDALE, CA
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Assisted with patient transfer and ambulation.
Transported patients to other areas of the hospital in wheelchairs and gurneys.
Responded appropriately to the physical, emotional and developmental needs of patients.
Maintained accurate records of patient care, condition, progress and concerns.
ADMINISTRATIVE ASSISTANT, Ã‚ 07/2000 to 04/2006
Ã‚ FINANCE AMERICAÃ‚Ã¢â‚¬â€œ INGLEWOOD, CA
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Managed office supplies, vendors, organization and upkeep.
Obtained signatures for financial documents and internal and external invoices.
Ã‚ INGLEWOOD ADULTÃ‚- INGLEWOOD, CA
MEDICAL ASSISTANT, 1998
Ã‚ BRYMAN COLLEGEÃ‚- RESEDA, CA
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