Technical Support Representative skilled at resolving complex customer service issues in a timely manner.
Excellent telephone etiquette
Certified on IOS
Accomplished with mobile devices
Strong technical knowledge
Consistently rated las one of the site’s top technical support advisers based on customer reviews and corporate KPI’s regarding call volume, issue resolution, and follow up abilities.
Positive performance reviews and patient approach lead to opportunities to mentor new-hires and to serving as a floor assistant to other advisers.
Technical Support Adviser
August 2012 to Current, APAC Phoenix, Arizona
Displayed courtesy and strong interpersonal skills with all customer interactions.Resolved customer complaints and concerns with strong verbal and negotiation skills.Maintained composure and patience in face of difficult customer situations.Trained new employees and explained protocols clearly and efficiently.Supported customers having data connectivity issues.Supported customers having data connectivity issues.Provided thorough support and problem resolution for customers. Processed an average of 30 daily inbound and outbound technical support calls.
High School Diploma: 2011, Mountain Ridge High School Glendale, Arizona, United States
Currently taking classes to prepare for CompTIA, Security Plus, Network Plus, and A Plus certifications.
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