Technical Support Representative skilled at resolving complex customer service issues in a timely manner. Skilled and committed to addressing customer concerns with speed, accuracy and professionalism.
Exceptional telephone etiquette
Patient and diligent
Vast technical knowledge
Active listening skills
Energetic work attitude
High customer service standards
Service solutions expert
McGraw-Hill Education Burr Ridge, IL Technical Support Agent
Displayed courtesy and strong interpersonal skills with all customer interactions. Work with Sales Force, and Install Products, Troubleshoot, Escalate, and resolve customer issues.
Our Guilty Pleasures Hickory Hills, IL Owner
Own and operate a Online Store, which sales stylish purses, designer belts, and leather wallets. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
January 2010 to June 2013
Tastie Pleasures Hickory Hills, IL Owner
Owner and Operator of an online store.
March 2008 to October 2009
Helping Hand Rehabilitation Center Countryside, IL Residential Staff
Work with adults who have developmental disabilities.
September 2004 to April 2007
Fletcher Jones Imports Chicago, IL CSI Coordinator
Addressed customer service inquiries in a timely and accurate fashion. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Verified that information in the computer system was up-to-date and accurate. Processed payments for new car sales.
Kaplan University Online
Hickory Hills, IL, USA Psychology Bachelor of Arts
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