Customer Service CV Templates

The market for customer service positions is competitive. To get ahead, you need a strong, well-written CV. Your CV provides your readers with pages of relevant detail about your skills and background, unlike the brief, surface-level summary they’ll find on a resume. Contrary to a resume, a CV grows as your career grows. CVs can be multiple pages long, and they can offer as much or as little detail as you choose to provide. Take a close look at the customer service CV templates presented here, and notice how these job seekers offer comprehensive explanations of their past jobs, responsibilities and unique accomplishments. And as you create your own document, keep in mind that you’ll only need one version of your CV on file; you don’t have to customize your information for each employer.

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Customer Service CV Templates

Bank Customer Service Representative

Bank customer service reps typically help clients conduct transactions or open new accounts. Your CV should focus on industry knowledge and customer service.
• Projected job growth until 2024: 10%
• Education: High school diploma or equivalent training
• Top skills to mention: Communication, problem-solving

Airline Customer Service Agent

In the airline industry, customer service agents must have extensive knowledge of company software systems and protocols and should help customers resolve issues. Showcase your communication and conflict resolution skills in your CV.
• Projected job growth until 2024: 10%
• Education: High school diploma and appropriate training
• Must-have skills: Communication and organizational skill


Cashiers handle payment transactions in a retail setting, but they also have an opportunity to engage with customers, upsell impulse items, and improve the image of the company brand.
• Projected job growth until 2024: 2%
• Education: On-the-job training
• Must-have skills: Accuracy, friendliness, salesmanship

Customer Service Manager

As a customer service manager, you’ll manage and oversee employees who deal directly with customers. Because of that, it’s critical to detail your customer service and management skills in your CV.
• Projected job growth until 2024: 10%
• Critical skills: Management, training, leadership
• Education: BA or equivalent experience

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What Most Customer Service Jobseekers Forget to Include

Most job seekers in the customer service industry are quick to write about their most relevant skills in their CVs. If you’re like many of your competitors, you definitely won’t forget to mention your experience with customer call resolution, problem-solving, negotiation, communication, and your familiarity with customer relationship management software systems. But as you document your credentials in these areas, don’t forget to mention soft skills that can also help you grab employer attention. Consider addressing, your scheduling, organizational, and analytical skills, as well as your ability to lead others or rally a team. Some job seekers don’t realize that these traits are an important part of success in customer service, and while you’re at it, you may also want to make a note of your personal hobbies and interests, your volunteer work, or your accomplishments in artistic and athletic fields. These things can round out your profile and make you seem more flexible and personal. Take a look at these customer service CV templates for guidance and inspiration as you create a document of your own.

Excellent Action Verbs for Your Customer Service CV

Your CV can make or break your chance of landing a great job in your industry, so make sure you choose every word carefully. This rule is especially important when it comes to your verbs. Strong, descriptive verbs, like the ones listed below, stand out and help managers remember your profile. Weaker verbs tend to fade into the background. Try working these into your profile:
• Managed
• Led
• Organized
• Explained
• Trained
• Resolved
• Negotiated
• Increased/Decreased
• Contacted
• Conducted
• Improved

These are just a few examples. Your own document should contain verbs that are just as powerful as these and also relevant to your background, individual talents, and experience. As you review the customer service CV templates in this set, you’ll notice that most of the verbs you see are active and dynamic rather than passive and abstract. Choose the verbs that help you make the most of your hard-earned skills and credentials.