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Thomas Brooks
3410 Holt Street
West Palm Beach, FL 33401

Objective: Looking for a challenging position that will suit my qualifications and skills in the following areas.

Computer Skills:

  • MS Word
  • MS Excel
  • PowerPoint
  • Outlook

Clerical Skills:

  • 50 words/minute
  • Fast and Accurate Typing Capabilities

Communication Skills:

  • Eloquent
  • Articulate
  • Public speaking

Customer Service Skills:

  • Prompt service
  • Courteous
  • Establishing rapport with customers/clients

Internet Skills:

  • Efficient surfing/browsing skills
  • Email applications

Professional Experience

Customer Service Assistant, 2007 – Present
Broad Band Connex, Harrison, AR

Assigned Duties:

  • Handled phone calls from various locations in different parts of the world.
  • Provided prompt support to clients who cannot go online.
  • Recorded unresolved issues and referred to the Team Manager.
  • Performed a-mail support to clients with restricted VOIPs.

Admin Clerk, 2004 – 2007
Haber Inc., Harrison, AR

Assigned Duties:

  • Arranged schedules for three executives.
  • Drafted resolutions, memorandum and directives.
  • Conducted inventory of all dormant accounts using Excel.
  • Attended conferences and seminars and imparted the gained knowledge to the company by way of workshops and trainings.
  • Made follow-ups through email, phone and letters to clients regarding their status and accounts.


MBA, 2007
University of North Carolina, Chapel Hill, NC

B.S. in Commerce, Major in Management, 2004
University of North Carolina, Chapel Hill, NC


  • Certificate in MS Office
  • Certificate in VOIP Procedures
  • Certificate in DOS
  • TESDA, Typing Skills
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