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Thomas Brooks
3410 Holt Street
West Palm Beach, FL 33401
(333)-977-1656
t.brooks@sampleresume.net



Objective: Looking for a challenging position that will suit my qualifications and skills in the following areas.

Computer Skills:

  • MS Word
  • MS Excel
  • PowerPoint
  • Outlook

Clerical Skills:

  • 50 words/minute
  • Fast and Accurate Typing Capabilities

Communication Skills:

  • Eloquent
  • Articulate
  • Public speaking

Customer Service Skills:

  • Prompt service
  • Courteous
  • Establishing rapport with customers/clients

Internet Skills:

  • Efficient surfing/browsing skills
  • Email applications



Professional Experience

Customer Service Assistant, 2007 – Present
Broad Band Connex, Harrison, AR

Assigned Duties:

  • Handled phone calls from various locations in different parts of the world.
  • Provided prompt support to clients who cannot go online.
  • Recorded unresolved issues and referred to the Team Manager.
  • Performed a-mail support to clients with restricted VOIPs.

Admin Clerk, 2004 – 2007
Haber Inc., Harrison, AR

Assigned Duties:

  • Arranged schedules for three executives.
  • Drafted resolutions, memorandum and directives.
  • Conducted inventory of all dormant accounts using Excel.
  • Attended conferences and seminars and imparted the gained knowledge to the company by way of workshops and trainings.
  • Made follow-ups through email, phone and letters to clients regarding their status and accounts.

Education:

MBA, 2007
University of North Carolina, Chapel Hill, NC

B.S. in Commerce, Major in Management, 2004
University of North Carolina, Chapel Hill, NC




Trainings/Certifications:
  • Certificate in MS Office
  • Certificate in VOIP Procedures
  • Certificate in DOS
  • TESDA, Typing Skills
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