Accomplished Employee Relations Manager and Advocate with over 10 years of experience in human resources management, including working with various levels of personnel in organizational behavior, employee mediation and engagement.
Human Resources professional who analyzes problems logically and objectively.
Excellent interpersonal and coaching skills
Effective Trainer and Developer
Certified True Colors Trainer
Certified Hubbard and Hubbard Diversity Trainer
Delta Downs Racetrack Casino Hotel September 2009 to Current Employee Relations Manager
Employee advocate responsible for mentoring team members to succeed and advance within the department and company.
Represent team members in arbitrary hearing for unfair discharges.
Liaison between front line employees and management team responsible for establishing and maintaining mutual understanding and cooperation.
Delta Downs Racetrack Casino Hotel February 2003 to September 2009 Customer Service Manger
Analyzed each department's training needs and developed new training programs based on the analysis.
Planned and led training programs on staff development.
Delivered training material to a diverse audience of both front line and managerial staff.
Designed training modules that implemented strategic customer service practices and organizational behavior training concepts.
Effectively trained instructors and supervisors on techniques for managing employees.
Monitored team leader incentive and motivational programs.
McNeese State University 1992 Associate of Arts: Paralegal Jacksonville, FL, US
Word Bible College 2008 Master of Arts: Christian Counseling Jacksonville, FL