Free Contemporary Call Center Agent Resume Templates

Our contemporary call center agent resume templates keep things sleek while illuminating your accomplishments in a way that makes you stand out among candidates. View our contemporary resume examples to see how you can write and format a great resume.

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When you study our free contemporary call center agent resume templates, you will figure out the makings of an effective resume.

Contemporary Resume Pros and Cons

Our free contemporary call center agent resume templates are designed to meet the needs of applicants who want to highlight their professional history but also inject stylistic flourishes to stand out among the other competing candidates.Pros: Modern feel will make you seem more “with it”

  • Pros: Will grab eyes
  • Cons: May grab eyes, but not always to your benefit
  • Cons: You will need to cut down your resume to fit in flourishes

Resume Text
TRACI
HUGHES
123 Street,
City, ST
,
12345
H: (123) 456-7890
C: (123) 456-7890
email@isp.com
Professional Summary
Customer-oriented Customer Service Representative with over 10 years of experience providing world class customer service within a call center environment. Accomplished in providing excellent customer service to maximize satisfaction and experience. Committed to driving organizational goals relating to customer retention and revenue generation.
Skill Highlights
Problem solving
Customer service
Account management
Dispute resolution
Revenue generation
Time management
Professional Experience
Call Center Agent
8/1/2014 ? 6/1/2016
LJ Ross Associates, Inc. ? Jackson, MI
Identified and handled customer inquiries and provided excellent customer service to resolve complaints and problems to customers’ satisfaction.
Educated customer on services and directed customers towards available resources for self-help.
Completed documentation to manage customer concerns, issues, and subsequent solutions.
Alerted management of issues and concerns requiring escalation for complete resolution.
Scheduled and assigned customer follow up in alignment with contact center guidelines.
Entered customer data into contact center database and associated data repositories.
Call Center Agent
1/1/2010 ? 7/1/2014
Spherion ? Mason, OH
Responded to basic customer inquiries by phone and written correspondence regarding retail and mail order prescriptions, and addressed client questions relating to insurance benefits members, provider contracts, eligibility, and claims.
Developed and maintained positive customer relations and coordinated internally to handle and resolve customer requests appropriately.
Supported and guided customer through personal options and decisions to help customer become knowledgeable of technology, tools, and resources.
Accessed and updated information relating to types of pharmacy coverage, services covered, provider networks, medical policy, benefits enrollment, and changes.
Customer Service Representative II
7/1/2006 ? 1/1/2010
Cenpatico National ? Cleveland, OH
Received inbound calls from members and providers, and researched and providing information regarding members’ eligibility, benefits, referrals, and authorizations.
Provided members with information relating to Provider Network and contacting or accessing providers.
Educated providers on submitting outpatient treatment requests for outpatient therapy.
Monitored CSR’s performance, recommended training opportunities, and facilitated training for employees.
Advised and coordinated with management to resolve urgent issues, and identified process improvements.

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